Operations Executive JRT
Talentmate
India
10th September 2025
2509-6600-232
Job Description
- Purpose
- Key Responsibilities
- Handle all mail communications with internal & external customers at the PUD/DC; Responsible for mail reverts and coordination with relevant departments (Hubs, warehouses, origin etc) for the same
- Provide customer service support at the PUD/DC to ensure provision of quality services to all Blue Dart customers; Also coordinate with the Regional Customer Services Team to resolve customer issues, as and when required
- Ensure effective customer complaint handling in cases of escalations, late deliveries, claims etc
- Monitor all service failures (as per Blue Dart performance standards) and ensure service recovery as per process through relevant teams
- Track all shipments for the PUD/DC and update operations teams in cases of delays, route changes, alternate instructions etc
- Monitor exception cases at the PUD/DC (e.g. unidentified shipments, undelivered shipments, regulatory hold cases, RTO cases etc.) and follow up with operations teams for corrective actions
- Communicate with customers in cases of delays, undelivered shipments or regulatory hold shipments and ensure corrective actions
- Track and monitor all urgent delivery notifications; Coordinate with operations teams for prioritizing shipments and ensuring timely delivery of urgent shipments
- Monitor gaps in regulatory compliance (in terms of paperwork, octroi collection etc) and provide support in resolving all regulatory issues, in conjunction with the Regulatory Team
- Monitor transit time and Net Service Levels (NSL) and provide regular inputs to the senior management regarding the same
- Track and ensure timely closure of all SHIELD (online security module) and CARESS cases related to the PUD/DC
- Support the Operations Team in its activities to ensure efficient and smooth conduct of activities at the PUD/DC
- Key Result Areas and Key Performance Indicators
Key Result Areas
Key Performance Indicators
Support service quality and excellence in the PUD/ DC
- Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT)
- % exception cases resolved within defined TAT
- Number of cases of priority shipments and urgent shipments not delivered
- Number of unresolved cases (beyond a defined threshold) of regulatory non-compliance requiring any customer documents to be procured
- Adherence to overall customer service SOPs in the Hub in terms of defined TATs and timelines
- Adherence to Performance Management system timelines and guidelines
Job Details
| Role Level: | Executive-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Jorhat ,Assam |
| Company Website: | http://www.bluedart.com | Job Function: | Management |
| Company Industry/ Sector: |
Transportation Logistics Supply Chain and Storage | ||
What We Offer
About the Company
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