Technical Support

Company Description

Sutherland is seeking a strategic-thinking and dynamic person to join us as Technical Support. We are a group of driven and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

• Exceptional Troubleshooting Experience, Skilled in SQL and Front end application workflow.
• Understanding of database and table structure. Ability to troubleshoot errors, identify processes impacting performance, connect to databases hosted by the client.
• Identify client network connectivity issues, install applications.
• Ability to assist with login and password issues for patients, providers and office staff
  
  

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years experience in healthcare IT with a focus on support and professional services.
• 2+ years in Management roles
• Knowledge on Windows Admin+ Tech Support required
• Strong understanding of healthcare workflows, regulations, and compliance.
• Previous experience in customer relationship management.
• Excellent people management and leadership skills.
• Track record of successfully optimizing processes for efficiency.