Sr Manager- Engagement And Development

General Position Information

Reports directly to (Title):AVP, HR Matrix reports to (Title):AVP, Leadership Development

AVP, Workforce Development Programs (as needed) Direct Reports:4

Position Summary

The Sr. Manager, Engagement & Development leads the India-based team responsible for training management, learning content design, and training logistics. This role is accountable for establishing an effective operating model for the team, implementing consistent processes and ways of working, and ensuring learning support activities are coordinated and delivered efficiently.

A key priority for this leader will be to quickly bring the team and its workstreams together by establishing clear roles, workflows, handoffs, service expectations, and accountability. The Sr. Manager will provide day-to-day leadership and direction, manage work intake and priorities, identify and resolve operational barriers, and create an environment that supports high-quality and timely delivery.

The role partners closely with the AVP of Talent Management and, as needed, the AVP of Leadership Development. While primarily responsible for leading the team and its operations, the Sr. Manager may provide hands-on support for training management, content development, or training logistics when business needs require.

Responsibilities

Team Leadership & Operating Model

• Lead, coach, develop, and manage a team of four professionals supporting learning and development activities.
• Establish an integrated operating model across training management, content design, and training logistics.
• Define clear roles, responsibilities, workflows, handoffs, and service expectations across the team.
• Establish team routines and operating cadences that support visibility, accountability, collaboration, and timely delivery.
• Manage team capacity, workload, work assignment, and prioritization to align resources with business needs.
• Set clear performance expectations and provide ongoing coaching, feedback, and development.
  
  

• Provide oversight for day-to-day training management and administrative activities supporting Talent Management and Leadership Development programs.
• Oversee training logistics, coordination, scheduling, materials, communications, and other activities required for successful program delivery.
• Ensure work is completed accurately, consistently, and in accordance with established timelines and expectations.
• Identify dependencies, delivery risks, and resource constraints and take action to resolve or escalate issues.
• Provide hands-on support for learning operations, content, or logistics during peak periods, transitions, or other business needs.
  
  

• Provide oversight and direction for learning content design and development activities completed by the team.
• Establish processes and quality expectations for the creation, review, maintenance, and delivery of learning materials.
• Partner with U.S.-based stakeholders to clarify requirements, timelines, and desired outcomes for content-related requests.
• Ensure learning materials and deliverables are completed consistently and meet stakeholder expectations.
  
  

• Serve as a primary India-based partner to Talent Management and Leadership Development stakeholders.
• Build strong working relationships with U.S.-based partners and facilitate effective collaboration across locations and time zones.
• Provide regular updates to the AVP of Talent Management regarding team capacity, priorities, performance, risks, and key deliverables.
• Partner with the AVP of Leadership Development and other stakeholders as needed to coordinate work and resolve issues.
• Translate stakeholder needs into clear priorities and actionable work for the team.
  
  

• Develop and maintain standardized processes, documentation, workflows, and operating procedures.
• Establish appropriate service measures, delivery expectations, and performance indicators to monitor team effectiveness.
• Use performance data, stakeholder feedback, and operational observations to identify opportunities for improvement.
• Drive continuous improvement efforts that increase efficiency, quality, consistency, and scalability.
• Identify opportunities to simplify, streamline, or automate recurring work.
• Support a culture of accountability, collaboration, responsiveness, and continuous improvement.
  
  

• Bachelor's degree in Learning & Development, Human Resources, Organizational Development, Business, or a related field; equivalent relevant experience may be considered.
• Typically 12+ years of progressive experience in Learning & Development, training operations, shared services, or a related function.
• 3+ years of people leadership experience, including responsibility for coaching, performance management, workload allocation, and team development.
• Experience managing or supporting training operations, learning content development, and/or training logistics.
• Demonstrated experience establishing or improving operational processes, workflows, service expectations, and team coordination.
• Experience partnering with stakeholders across functions, geographies, and organizational levels.
• Experience working with U.S.-based or global teams across time zones.
• Experience in an India-based Global Capability Center, shared-services environment, or similar global operating model strongly preferred.
  
  

• Strong people leadership and team-development capability.
• Strong understanding of Learning & Development operations and the activities required to support effective training delivery.
• Demonstrated ability to build processes, establish structure, and improve ways of working in a developing or changing environment.
• Strong project, workload, and priority-management skills.
• Ability to coordinate multiple workstreams and establish effective handoffs across team members.
• Strong stakeholder-management and relationship-building skills.
• Excellent written and verbal English communication skills.
• Ability to communicate effectively with senior leaders and U.S.-based stakeholders.
• Strong problem-solving skills with the ability to identify operational issues and implement practical solutions.
• Strong proficiency in Microsoft Excel, PowerPoint, and related productivity tools.
• Ability to balance people leadership responsibilities with hands-on support when required.
  
  

• Experience administering or working with Learning Management Systems (LMS).
• Experience with instructional design, learning-content development, or content-authoring tools.
• Experience using dashboards, reporting tools, or operational metrics to manage performance.
• Experience with Lean, Six Sigma, or other continuous-improvement methodologies.
• Experience implementing automation or process-improvement solutions within learning operations.
• Prior healthcare or other highly regulated industry experience.
• Prior experience establishing or scaling a team within a Global Capability Center or shared-services environment.
  
  

• Demonstrates strong leadership judgment and creates clarity in environments where processes or responsibilities are still developing.
• Builds trust and productive relationships across teams, cultures, geographies, and organizational levels.
• Creates accountability while maintaining a collaborative and service-oriented leadership style.
• Demonstrates a strong sense of ownership and follows through consistently on commitments.
• Communicates clearly, proactively, and professionally with team members and senior stakeholders.
• Remains organized and effective while managing multiple priorities and changing business needs.
• Demonstrates a continuous-improvement mindset and actively looks for ways to simplify and strengthen how work is performed.
• Develops others through coaching, feedback, clear expectations, and meaningful development opportunities.
• Is willing to step into the work when necessary while maintaining appropriate leadership and oversight of the broader team.
• Handles confidential information appropriately and demonstrates sound judgment and integrity.