Senior - ServiceNow Developer

General Position Information

Reports Directly To (Title)

As applicable based on Service Management organizational structure

Matrix Reports To (Title)

N/A

Direct Reports

None

Position Summary

The Senior - ServiceNow Developer plays a key role in the development and deployment of ServiceNow solutions supporting healthcare systems. The role partners with IT, clinical, operational, and business stakeholders to design and deliver automation, service management, workflow, and integration solutions aligned with healthcare compliance requirements and ITIL practices.

This senior-level individual contributor leads technical development and implementation activities, supports robust integrations and IT process automation, and helps ensure a reliable user experience across the ServiceNow platform. The role requires advanced ServiceNow development skills, strong troubleshooting capability, stakeholder communication, and healthcare domain awareness.

Responsibilities

• Lead the design and development of ServiceNow solutions aligned with healthcare workflows, industry standards, and ITIL best practices.
• Develop custom applications, forms, workflows, scripts, and integrations using ServiceNow native capabilities.
• Build and configure ITSM and custom applications, including Incident, Problem, Change, Asset, Request Management, CMDB, and Service Portals.
• Support Event Management and Discovery capabilities on the ServiceNow platform.
  
  

• Develop integrations with third-party and enterprise systems using Integration Hub, APIs, LDAP, SSO, HL7 interfaces, or other middleware.
• Implement solutions aligned with HIPAA, HL7, patient confidentiality, data security, and applicable organizational standards.
• Maintain and support ServiceNow solutions, perform root cause analysis, resolve technical issues, and identify continuous process improvements.
  
  

• Work with business analysts, system architects, developers, and stakeholders to identify business needs and deliver technical solutions.
• Mentor junior developers through technical guidance, code reviews, and ServiceNow development best practices.
• Deliver projects on time and on budget and provide regular project communication to IT and business leadership.
• Respond to and resolve customer requests in a timely manner.
• Evaluate emerging ServiceNow trends and recommend platform improvements.
  
  

• B.Tech / B.E / Graduation in any specialization.
• 5 to 8 years of relevant experience.
• ServiceNow Certified System Administrator / relevant ServiceNow certification expected as stated in the source JD.
• Additional ITIL or other relevant framework certifications are a plus.
  
  

• Expertise in ServiceNow development using JavaScript, GlideScript, client/server scripting, and Business Rules.
• Strong troubleshooting skills supporting ITSM and custom ServiceNow applications.
• Experience building and configuring Event Management and Discovery.
• Strong experience with ServiceNow ITSM/ITIL modules: Incident, Problem, Change, Asset, and Request Management.
• Experience integrating ServiceNow with external platforms using APIs, LDAP, SSO, and HL7 interfaces.
• Knowledge of ServiceNow Integration Hub and enterprise integration approaches.
• Knowledge of UI/UX principles and Service Portal development.
• Strong analytical and problem-solving capability.
• Ability to operate effectively in a fast-paced healthcare environment.
  
  

• Familiarity with cloud technologies, particularly AWS and Azure.
• Healthcare domain experience and understanding of HIPAA and HL7 requirements.
• Additional certifications in ITIL or other relevant frameworks.
• Experience mentoring junior developers and conducting code reviews.
• Exposure to NOC operations and incident-management workflow improvement.
  
  

• ServiceNow Certified System Administrator / ServiceNow certification as specified in the source JD.
• ITIL or other relevant framework certifications are a plus.
  
  

• Excellent written and verbal communication skills with technical and non-technical stakeholders.
• Analytical, solution-oriented approach to problem solving.
• Strong leadership and mentoring capability without formal people-management responsibility.
• Conflict resolution and negotiation skills.
• Adaptability, flexibility, time management, and organizational skills.
• Ability to complete work, make sound decisions, and accomplish goals with direction from leadership.
• Willingness to contribute to a positive and inclusive team culture.