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Sr Developer ServiceNow Developer

Talentmate

India

14th January 2026

2601-7234-181

Job Description

Core responsibilities

Act as first or second-level support for incidents and requests related to ServiceNow (logging, triaging, resolving or escalating issues).
Help users with navigation, catalog requests, and basic functionality; provide clear updates and maintain good customer service.
Perform basic configuration under guidance: updating forms, fields, catalog items, assignment groups, and simple workflows or business rules.
Monitor platform health (queues, basic performance, scheduled jobs) and follow standard procedures to report or fix common issues.
Document solutions, create or update knowledge articles, and maintain simple how ‑ to guides for end users.

Skills and knowledge

Basic understanding of ITSM concepts like incidents, requests, change, and problem.
Familiarity with the ServiceNow interface (lists, forms, filters, reports) and willingness to learn administration.
Good communication skills for dealing with end users and cross ‑ functional IT teams.
Basic troubleshooting mindset: reproduce issues, check logs or related records, and identify when to escalate.
Often expected or encouraged: ServiceNow Fundamentals training and/or ServiceNow Certified System Administrator (CSA) over time.

Typical requirements

2-5 years of experience in IT support, help desk, or ticketing tools (ServiceNow or similar).
Degree in IT / Computer Science / related field, or equivalent experience.
Willingness to work in shifts or on ‑ call rotations in some organizations

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	India	City:	Hyderabad ,Telangana
Company Website:	http://www.algoleap.com/	Job Function:	Engineering
Company Industry/ Sector:	Software Development

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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