Server Hardware Engineer - L1

JOB Description For Server Hardware Management

Customer Name

BSE LTD LOCATION

Hyderabad DOMAIN

Hardware Level (L1/L2/L3)

L1 Required Relevant Domain Experience

2-3 Years relevant experience Job Type (Onsite/Remote)

Onsite Shift details (General/ 24X7)

Onsite support 24 X 7 Qualification

B.E./Diploma/BSC/BTech (No education gap, Full time)

B.E. / Diploma [ In Computers Science, IT , Electronics & Telecommunication ] [ Civil and Mechanical not preferred]

B.Sc. -IT

BCA or MCA [ Full time course from reputed University]

No gap in education [ Passing year for S.S.C , H.S.C. and Degree/Diploma to be mentioned] Certifications Required if ANY

Relevant Certification (Preference) Specific Remarks/Requirement by customer

Server Hardware support with basic troubleshooting skills and expertise in part replacement

Role Purpose

Server Hardware support with basic troubleshooting skills and expertise in part replacement

Job Responsibilities

Proactive Monitoring of all the servers using BSE tools

CPU & Memory utilization & monitoring.

Expertise in part replacement of Server hardware

Respond to and own Incident till resolution

Engage customer contracted hardware and software support vendors to facilitate incident resolution

Work with customer support teams to review & resolve incidents

Co-ordinate with customer contacts to with BSE vendors in case of hardware failures or involvement of third party vendor is required.

Raid and iLO configuration of HPE server

Correlate related incidents together into a problem ticket and manage through the problem management process

Implement best practice configurations relating to specific vendor recommendations

Basic Server hardware troubleshooting

Server hardening as per the policy recommendations by BSE

Server Inventory Management

Technical Skills/Knowledge Requirement

Expertise in part replacement of Server hardware (Must)

Raid and iLO configuration of HPE server (Must)

Basic Server hardware troubleshooting (Must)

Server Inventory Management (Good to Have