Senior Member Technical Staff 1 - L3 Product Support Java Oracle

We are seeking an experienced Senior Member of Technical Staff to join our team and contribute to the development, troubleshooting, and optimization of our enterprise-scale software solutions. This role offers an opportunity to develop both technical expertise and problem-solving abilities while working on large-scale SaaS applications. The ideal candidate will have experience designing and developing browser-based enterprise software, with a strong focus on collaboration and customer satisfaction. You will have the opportunity to drive product improvements and contribute to both short- and long-term technical goals.

Job Responsibilities

• Software Development & Issue Resolution:
• Participate in the design, development, and deployment of new features and enhancements.
• Own bug fixes, code refactoring, and performance optimizations for the product.
• Write and maintain unit tests (particularly JUnit tests) to ensure product stability.
• Identify reusable components and contribute to streamlining development processes.
• Conduct performance tuning to optimize the efficiency of application components.
  
  

Triage & Debugging

• Troubleshoot technical issues using system logs, debugging tools, and diagnostic techniques to identify root causes.
• Collaborate with internal teams to find effective solutions for customer issues.
  
  

Customer Support & Engagement

• Communicate with customers to understand issues and provide timely updates and solutions.
• Ensure customer satisfaction through efficient troubleshooting and support.
  
  

Collaboration

• Work closely with engineering, QA, and product teams to develop new features and resolve technical challenges.
• Contribute to team discussions, share knowledge, and learn from senior engineers.
  
  

Documentation & Knowledge Sharing

• Assist in creating and maintaining technical documentation, FAQs, and knowledge base articles.
  
  

Process Improvement & Feedback

• Contribute to identifying process improvements, product enhancements, and more efficient troubleshooting workflows.
  
  

Design & Architecture

• Assist in low-level design (LLD) activities and contribute to design discussions.
  
  

Job Qualifications

• 5+ years of experience in software development, particularly in browser-based SaaS applications.
• Strong understanding of object-oriented design and Java programming.
• Experience with J2EE application servers (e.g., JBoss).
  
  

Technical Skills

• Proficiency in Java, J2EE, and web technologies.
• Knowledge of databases (Oracle, SQL), and performance tuning preferred.
• Familiarity with Unix/Linux systems preferred.
  
  

Tools & Methodologies

• Familiarity with debugging tools and system diagnostics.
• Experience with Agile development methodologies and version control (Git).
  
  

Soft Skills

• Strong communication skills and ability to collaborate with both technical and non-technical teams.
• Analytical mindset with the ability to troubleshoot and solve complex issues.
  
  

Education

• Education Qualification: BE / BTech or ME/MTech (Only)
  
  

About Model N

Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com .

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