Product Service Owners

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies

Job Description

Assists in the implementation of an effective risk management framework. Monitors systems, databases, information, processes or procedures. Identifies and escalates matters requiring attention to the appropriate area. Performs work on projects and initiatives and assists in the assessment and implementation of internal policies and procedures to ensure compliance with laws and regulations. Coordinates the collection and/or compilation of data and compiles and provides reports. May assist in report development and analyzing data. Provides guidance, support and recommendations to Lines of Business and assists in the implementation of Risk/Audit/Compliance initiatives.

Basic Qualifications

• Bachelors degree, or equivalent work experience
• Two to three years of applicable experience
  
  

• Thorough knowledge of operations, products/services, systems, and risks/controls applicable to assigned area
• Thorough understanding of applicable laws, regulations, financial services, and regulatory trends
• Well-developed analytical skills
• Ability to research and manage multiple projects and deadlines simultaneously
• Strong PC skills, particularly spreadsheet, databases, and presentations
• Effective verbal and written communication skills