Team Lead

Education:

• Graduate/Undergraduate

Experience Target

• 1-3 Years of experience as Team Leader
• Prior experience in Voice process is a must
• Experience working with cross-functional teams
• Experience managing budgets and resources
• Experience with project management methodologies
• Experience in a customer-facing role
• Experience with performance management and employee development
• Experience with data analysis and reporting

Skills

• :Setting goals and objectives for the team and ensuring that they are aligned with the organizations overall strategy
• .Assigning tasks to team members and ensuring that they are completed within the given deadlines
• .Providing guidance and mentorship to team members to help them develop their skills and reach their full potential
• .Facilitating communication within the team and with other departments or stakeholders
• .Managing conflicts within the team and resolving issues that may arise
• .Monitoring the teams performance and providing regular feedback to team members on their progress
• .Identifying areas where the team can improve and implementing strategies to enhance their performance
• .Collaborating with other team leads and managers to ensure that the organizations objectives are being met

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Knowledg

• e:Basic computer knowledge, needs to have updated knowledge on gadgets and technolo

gy
Abiliti

• es:Leadership: Should have strong leadership skills to guide and motivate team members to achieve their goa
• ls.Communication: Should be able to communicate effectively with team members, other departments, and stakeholders to ensure that everyone is on the same pa
• ge.Time Management: Should have excellent time management skills to prioritize tasks, set deadlines, and ensure that team members meet their deadlin
• es.Problem Solving: Should be able to identify problems and develop solutions quickly and efficient
• ly.Decision Making: Should be able to make informed decisions based on the information availab
• le.Interpersonal Skills: Should be able to work well with others and build strong relationships with team members, other departments, and stakeholde
• rs.Adaptability: Should be able to adapt to changing circumstances and be flexib
• le.Organizational Skills: Should have strong organizational skills to keep track of multiple projects, tasks, and deadlin
• es.Technical Knowledge: Should have a deep understanding of the work being done by the team and the technical skills required to perform
• it.Mentoring and Coaching: Should be able to provide guidance and mentorship to the team members to help them develop their skills and reach their full potenti