Manager Process Mapping Specialist

Summary

Position Overview / Profile Summary :

Accountable to support new and optimized marketing operations processes, delivering detailed process maps, SYPOC analysis, role-specific task specifications, and functional artifacts (e.g. end user playbooks, system specifications, data collection templates/forms, and operational documentation) with outcome of clear, consistent, and efficient ways of working.

About The Role

Location – Hyderabad Hybrid

About The Role:

Accountable to support new and optimized marketing operations processes, delivering detailed process maps, SIPOC analysis, role-specific task specifications, and functional artifacts (e.g., end user playbooks, system specifications, data collection templates/forms, and operational documentation) with outcome of clear, consistent, and efficient ways of working.

Key Responsibilities:

• Analyze change proposals to assess impact across each step of a process, including inputs, outputs, and activities.
• Apply Six Sigma methodologies to identify inefficiencies in existing processes.
• Create and maintain detailed process documentation including process maps, SOPs (Standard Operating Procedures), and operational workflows ensuring alignment with business goals.
• Author high-quality job aids or work instructions; collaborate with the Training & Communications team for material handoff and stakeholder enablement.
• Review SOPs for alignment with internal control accessibility/relevance to current business practices.
• Exhibit expert knowledge of each role within the process translating technical capabilities into business context through clear communication in written production/publishing (e.g., modular content DAM SharePoint).
• Execute assigned tasks as part of Marketing Operations Governance Roadmap contributing to project success based on business priorities.
• Collaborate cross-functional teams on multiple projects to support successful change adoption/control monitoring processes.
• Participate in daily SCRUM meetings proactively identifying/defining opportunities for operational efficiency improvements based on team feedback/metrics analysis.
• Apply process engineering principles to design scalable repeatable workflows supporting tech ops/marketing operations.
• Serve as a technical writer/documentation specialist ensuring clarity consistency/usability all authored materials.
  
  

Essential Requirements:

• 7-year BA/BS degree or equivalent
• Process Management Engineering or certified Project Manager
• Six Sigma Agile/SCRUM conversant certification a plus
• Marketing technology product familiarity – Web/Drupal SFMC Cvent RMM Social Paid Media Digital Trust etc
• All Office Applications Miro Whiteboard Visio MS Power Apps Power BI SharePoint
• US Content Approval Process requirements
• Fluency in English Language
• Available noon EST M-F
• Familiarity/adaptability new-generation technologies/trends (Gen AI)
  
  

Commitment To Diversity And Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility And Accommodation:

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

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