Major Incident Response Analyst

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Major Incident Response Analyst

In this role, you will:

• Support the review all mandatory Major Incident Group (MIG) Plan content and confirm approved by respective Chairs on an annual basis (every 12 calendar months).
• Review and update Major Incident Group membership, contact details and distribution groups every 6 months, including potentials for information barriers
• Test the mandatory Major Incident Group invocation processes out of hours every 6 months (twice in a year) across the Group, unless completed as part of a live incident and the Major Incident Group Chair approves this covers a test
• Support the connect between incident response teams and Operational Resilience products, such as Dashboard and third party vulnerabilities.
• Coordinate logistics for incident bridges, ensuring the right stakeholders are engaged promptly.
• Provie real-time action tracking and ensure clear ownership of tasks during live incidents, supported by tooling.
• Act as a central point of contact during live incidents, engaging relevant technology major incident teams and cyber teams as required.

To be successful you will:

• Bachelors degree in business administration, risk management, or related field.
• At least 2 years of experience in incident management or related discipline.
• Prior experience in an operational, technology, or incident response role (e.g. Security operations, Business Continuity, Technology incident response).
• Strong written and verbal communication skills.
• Excellent organizational and time management skills; comfortable with multi-tasking in high-pressure environments and multiple time zones.
• Proficiency with collaboration tools (MS teams, Zoom, ServiceNow, Jira, or equivalents).
• Strong attention to detail and accuracy in documenting actions and decisions.
• Awareness of global footprint and cultural ways of working across multiple regions.
• Understanding of incident management frameworks (e.g. ITIL, ISO22301, NIST, or similar).

You’ll achieve more at HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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