International Voice Process Jobs In Tech Mahindra - Hyderabad Telangana India

Job Requirements

Job Title: International Voice Process Jobs in Tech Mahindra - Hyderabad

Company Name: Tech Mahindra

Location: Hyderabad, Telangana, India

Salary: ₹2.75 - ₹6 Lacs P.A.

Qualification: Bachelor's Degree

Work Experience: 0-5 years

Job Description

Tech Mahindra is excited to announce openings for the position of Customer Support in our International Voice Process team in Hyderabad. If you have excellent communication skills and a passion for delivering outstanding customer service, this is the perfect opportunity for you. At Tech Mahindra, we are committed to providing a supportive work environment where you can thrive. This role involves providing customer support without any sales or targets, making it an excellent fit for individuals with 0-5 years of experience.

As a Customer Support Executive with Tech Mahindra, you will be responsible for delivering exceptional service to our international clients. Your role will focus on resolving customer queries and maintaining high levels of satisfaction. Tech Mahindra offers a dynamic environment where you can develop your skills and advance your career.

Responsibilities

• Provide top-notch customer support via voice calls to international clients at Tech Mahindra.
• Resolve customer queries and issues promptly and professionally, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions in Tech Mahindra’s systems.
• Collaborate with team members to improve service delivery and address customer needs.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Handle customer complaints and escalate unresolved issues to higher management when necessary.
• Stay informed about Tech Mahindra’s products, services, and policies to provide accurate information.
• Participate in training sessions to continually enhance your skills and knowledge.
• Adhere to Tech Mahindra’s service standards and operational procedures.
• Contribute to a positive and professional work environment by maintaining a courteous demeanor.
  
  

• Bachelor’s Degree in any discipline.
• 0-5 years of experience in customer service or a similar role.
• Excellent verbal communication skills in English with a clear and professional tone.
• Customer-focused attitude with strong problem-solving skills and a positive approach.
• Ability to work efficiently in a fast-paced environment at Tech Mahindra.
• Proficiency in using computers and standard office software.
• Willingness to work flexible shifts, including evenings and weekends if required.
• Strong team player with effective interpersonal skills.
  
  

• Competitive salary package ranging from ₹2.75 - ₹6 Lacs P.A., depending on experience and qualifications.
• Opportunities for career growth and professional development within Tech Mahindra.
• Comprehensive health insurance and other benefits provided to employees.
• A supportive work environment that fosters career advancement and personal well-being.