Internal Firm Services - Technology - Application Support And Compliance - Associate

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. Those in software engineering at PwC will focus on developing innovative software solutions to drive digital transformation and enhance business performance. In this field, you will use your knowledge to design, code, and test cutting-edge applications that revolutionise industries and deliver exceptional user experiences.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firms code of conduct and independence requirements.
  
  

Desired Skills And Abilities

Strong understanding of business structure, processes, and IT systems.

Ability to present information in an influencing manner to senior leadership and all business stakeholders.

Ability to provide creative solutions and Analytical decision making.

Experience with Business Process Model and Notation, Flowcharts.

Stakeholder management.

Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales.

Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions.

Proven experience as a Business Analyst or similar role for 7+ years.

Proficient in requirement gathering techniques and documentation.

Familiarity with Agile and Waterfall project methodologies.

Strong analytical and problem-solving skills.

Excellent communication, interpersonal, and negotiation skills.

Ability to translate complex business needs into clear technical requirements.

Experience with tools such as JIRA/ BMC/ ServiceNow ticketing tools.

Application Support

• Provide day-to-day support and troubleshooting for assigned business-critical applications built using various tech platforms like .Net Core, Angular, React JS.
• Sound knowledge of SQL Server, Postgre SQL databases.
• Monitor application performance, availability, and security metrics.
• Coordinate with development, infrastructure, and vendor teams to resolve incidents and service requests within SLA.
• Assist in application deployment, patching, upgrades, and configuration changes.
• Maintain technical documentation, runbooks, and knowledge base articles.
• Participate in root cause analysis (RCA) and problem management activities to prevent recurrence.
• Support user access management in line with security policies.
  
  

Compliance

• Assist in implementing and maintaining regulatory and internal compliance requirements related to applications (e.g., SOC, GDPR, ISO 27001).
• Conduct periodic compliance checks and audits for supported applications.
• Collaborate with compliance and security teams to remediate gaps or vulnerabilities discovered.
• Support data privacy and security initiatives within the application environment.
• Ensure documentation and processes are aligned with compliance standards.
• Participate in training and awareness programs related to compliance.

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