Hub Executive

Job Role: Hub Executive

Department

Operations

Job Description

• Handle day-to-day hub operations and ensure smooth execution as per company SOPs.
• Onboard riders and verify required documents such as ID proof, driving licence, and address proof.
• Complete rider onboarding forms and explain rental agreements to riders.
• Maintain security deposit records and other rider documentation.
• Allocate two-wheelers to riders and manage proper handover of vehicles, keys, and accessories.
• Maintain vehicle entry/exit logs and vehicle condition reports.
• Collect daily/weekly rent payments and maintain accurate collection records.
• Prepare and share MIS reports and daily operational updates.
• Follow up with riders regarding pending dues and coordinate with recovery and calling teams.
• Coordinate with fleet and maintenance teams for vehicle servicing, damages, and missing assets.
• Maintain accurate operational records and ensure compliance with company procedures.
• Coordinate communication between riders, hub teams, and the central operations team.
• Achieve the target of 2 rider allotments per day, approximately 60 riders per month.
  
  

• Rider onboarding and documentation
• Vehicle allotment and handover
• Rent collection and recovery coordination
• MIS reporting and record maintenance
• Fleet and maintenance coordination
• Rider relationship management
• Daily hub operations
• SOP and process compliance
  
  

• Good communication and interpersonal skills
• Basic knowledge of MS Excel and MS Office
• Record-keeping and documentation skills
• Problem-solving and coordination abilities
• Ability to work in a fast-paced operational environment