HR Operations Officer

Company Description

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. 

We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

Responsibilities

Job Description

We have an exciting opportunity for a data-savvy individual to join the HR Operations team, reporting into the Head of HR Global Client Delivery India. To be successful in this commercially driven and pacey environment you will need to be a real self-starter, proactive with a high level of resilience.

As HR Operations Officer, you will provide HR operational and administrative support to the business and be the point of contact and SME in relation to HR administration. Your key goals will be to administer contracts and letters accurately; to create an awesome IQ-EQ employee experience and to support the HR team, managers and employees in all People practices. You will also be involved in HRIS administration entering people data in our people systems and provide general support to the HR team.

You are the #1 point of contact for all HR administrative and transactional related questions from employees and managers in Hyderabad.

Tasks

• Contribute to an excellent employee onboarding experience including the coordination of the new joiners onboarding programme
• Provide employees with employment contracts and other documents
• Respond to HR queries of employees and managers
• Ensure accurate, proactive, and timely recording of data in our people systems
• Maintain and update the local HR policies, processes and procedures
• Joiner and leaver support including access management
• Manage all processes around employee benefits and provide payroll support
• Provide line managers / employees users with HR support, training where required and guidance on best HR practices
• Provide support on HR projects
• Delivery of regular/ ad hoc reporting and data requirements
  
  

Key competencies for position and level

• Customer focus
• Interpersonal savvy
• Communicates effectively
• Pragmatic and structured
• Drives results
  
  

Key Behaviours We Expect To See

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Enthusiastic, engaging and positive
• “Can do” attitude
• Encouraging and supportive
• Creative and Innovative
• Empathetic
• Excellent listener who understands the needs of others
• Confident and able to engender confidence
• Flexible (in both style and approach)
• Organised and thorough
• Takes ownership and follows through on commitments
  
  

Qualifications

Required Experience:

• Bachelor’s degree in human resources
• Demonstrated experience working on HR systems
• Strong organisational and analytical skills
• High level of accuracy and attention to detail
• Ability to be flexible and work effectively as part of a Team
• Ability to work to deadlines and prioritise work in a knowledgeable and logical way
• High level of people skills
• Ability to work well under pressure in a busy environment
  
  

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.

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