Exp Tech Supp Professional

About us:

Join a company thats reintroducing itself to the aviation community weve helped advance for more than a century. At Honeywell Aerospace (NASDAQ: HONA), were launching as an independent, publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused execution. 

Our new brand identity pairs that heritage with real momentum, as we build technology that helps pilots navigate with confidence, aircraft operate more efficiently, and operators stay ahead of change. With our systems on board 90% of the worlds aircraft, your work here has reach thats rare to find anywhere else.

Focusing on our customers, investing in innovation, and building a culture of accountability and performance is how were shaping what comes next.

Every horizon. Every mission. Every day.

Corporate:

Honeywell Aerospace products and services are found on aircraft across commercial aviation, defense and space. We operate through three business areas: 

• Electronic Solutions develops the avionics, navigation systems, sensors and electromagnetic defense technology on board 90% of the worlds aircraft 
• Engines & Power Systems provides the propulsion, auxiliary power and electrical systems that keep those aircraft flying 
• Control Systems supplies the thermal and motion control systems that support takeoff, landing and the safety of everyone on board

With approximately 58,000 employees worldwide and net sales of $17.4B in 2025, we are also advancing systems for autonomous and supersonic platforms — bringing the same focus on safety and efficiency to the next era of flight. Explore our businesses: https://www.honeywellaerospace.com

Expert Tech Supp Professional

Required Skills:

• ​Basic knowledge of Airspace/Tele-Communication/Navigation systems
• Knowledge of Aviation Meteorology/ NOTAM handling
• Good communication skills
• Teamworking and Individual contribution
• Problem-solving skills
• An aptitude for working with technology, flair for learning new processes.

Responsibilities

Responsibilities:

• Develop a broad understanding of customer needs and focus on accuracy, timely completion of tasks and customer satisfaction. 
• Generate and file flight plans, using applicable software
• Handling of Datalink Messages (Uplink and Downlink)
• Actively monitor customer aircraft via flight following and datalink applications
• Analyze weather and air traffic issues, and advise re-routing when necessary
• Relay weather briefings and time critical messages.
• Providing support to customers on software and Dashboard issues
• Develop a broad understanding of customer needs and focus on accuracy, timely completion of tasks. 
• Clear and professional communication with internal/external customers
• Build relationships with customers and update them with new or upgraded services
• Trouble shooting on various customer issues
• Active participation in Level 1 calls / tasks.
• Carry out User Acceptance Test on products & software
• Perform in unstructured situations, anticipate future issues, and respond quickly during a crisis.
• Handle multiple customer requests simultaneously and accurately, prioritizing time and resources.
• Providing quality services to end customers.
• Operate within standard operating procedures (SOPs).
• Ensure proper documenting and recording of all required activities

Qualifications

You Must

• ​Have a Bachelors degree, or equivalent. 
• Have decent experience in similar field.
• ​Be ready to work in 24 X 7 X 365 Rotating shift module 

We Value

• Experience in the Aviation industry
• Analyzing and Processing of Flight Plans
• Extensive customer facing experience
• Excellent interpersonal and verbal / written communication skills
• Strong mindset for continuous improvement
• Experience with Knowledge Management & Call Management
• Administration and Leadership skills.