Executive Director Business Operations

Overview

Founded in 1988 and headquartered in Atlanta, Georgia Trimont (www.trimont.com) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit.

We do this with a team of 1100+ extraordinary Team Members who serve a global client base from offices in Atlanta, Bengaluru, Charlotte, Dallas, Hyderabad, Kansas City, London, New York and Sydney. We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values. This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do.

Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration.

Learn: We believe ongoing learning is critical and are focused on providing a work environment where individuals can take ownership of their careers.

Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industrys most challenging and exciting endeavors.

Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what you as an individual, and we as an organization, can achieve together.

Job Summary

Supervise a Team of Individuals who are responsible for executing activities associated with Asset Management. Oversees the Team ensuring smooth operations and compliance with Service Level Agreement. The Leader must ensure procedures and controls are adhered to mitigate risk, Key targets are met, work distribution is effective, talent management, transformation activities and more.

Responsibilities

• Oversee and guide a team of loan servicing professionals, ensuring they meet performance targets and SLAs.
• Overall 10+ years of experience in Commercial Real Estate space and 4+ years as a people manager.
• Candidate should have good understand of loan documents, end-to-end life cycle of CRE and managed teams supporting Asset Management & Portfolio Surveillance activities.
• Manage the process to ensure smooth flow of Asset Management activities.
• Ensure compliance with internal policies and external regulations, ensuring accuracy and timely execution of all loan servicing activities
• Identify and resolve any exceptions or issues related to loan servicing, ensuring smooth operations.
• Generate daily, weekly, or monthly reports on Team performance and key metrics, as well as provide data for ad-hoc requests.
• Identify opportunities for process improvement and efficiency gains within the loan servicing operations.
• Collaborate with other departments to optimize the process.
• Mentor and guide talent development of direct reports and assist in hiring talent
• Collaborate and influence all levels of professionals.
• Provide Quality customer service to internal and external customers.
• Lead a team or multiple teams to achieve objectives
• Establish performance standards, evaluate performance and train and coach staff.
• Make decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met.
• Providing Timely Feedback to the Team, Coaching and Mentorship.
• Ensuring Transparent performance evaluation of the Team members.
• Participate in the formulation and implementation of new and revised systems, policies and guidelines.
• Managing internal relationship and flawlessly executing on meeting our client expectations.
• Ensuring Compliance with Trimont Legal, regulatory or business policies.