Customer Solutions Architecture IC3

Overview

As a Senior FastTrack Solution Architect, you ensure customers and partners successfully implement and adopt Dynamics 365 and Power Platform solutions by providing trusted guidance, architectural leadership, and proactive risk management. You represent Microsoft’s best practices, bring clarity to complex implementation challenges, and work across engineering, product, and customer teams to deliver predictable, high‑quality outcomes.

You play a critical role in driving adoption, solution quality, and customer success, while helping FastTrack evolve through feedback, patterns, and reusable guidance.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Customer & Partner Delivery
• Lead architectural reviews and implementation guidance for assigned customers in FastTrack, ensuring adherence to Success by Design principles.
• Provide proactive risk identification and mitigation strategies across solution design, data, security, extensibility, and integrations.
• Guide customers in adopting Microsoft-recommended patterns, capabilities, and AI/agentic features to maximise value.
• Support go-live readiness by validating solution completeness, testing strategies, performance planning, and operational readiness.
• Enable partners through clear design feedback, pattern recommendations, and coaching to improve quality and self‑sufficiency.
• Technical Leadership & Architecture
• Provide deep expertise across Dynamics 365 apps, Power Platform, Azure services, and solution architecture, depending on workload coverage (F&O, CE, SCM, PP, cross‑platform).
• Review solution blueprints, functional and technical designs, and validate alignment with product capabilities.
• Identify design gaps and propose viable alternative patterns using out‑of‑the‑box capabilities and compliant extensions.
• Advise on data strategy, integrations, security models, environment planning, CI/CD practices, and agentic experiences.
• Contribute reference architectures, reusable design patterns, and implementation guidance used across FastTrack.
• Program Contribution & Continuous Improvement
• Capture, document, and escalate product gaps, bugs, and tooling friction points to engineering with clear impact and reproducible detail.
• Influence product roadmap areas by providing structured, high‑quality insights based on real-world customer scenarios.
• Contribute to improvements in Success by Design guidance, automation, agentic tooling, and core FastTrack processes.
• Collaborate with peers globally to align on consistent delivery models, quality standards, and architectural best practices.
• Collaboration & Cross‑Functional Impact
• Partner closely with Engineering, Product Management, Support, and other FastTrack teams to resolve customer blockers.
• Participate in v-teams and initiative workstreams to evolve the program (e.g., AI/agent adoption, tooling, automation, patterns).
• Drive strong collaboration with ecosystem partners, helping them mature capabilities, solution quality, and delivery consistency.
• Contribute to internal communities of practice, share learnings, and mentor less-experienced architects.
• Customer Success & Advocacy
• Represent FastTrack as the trusted, authoritative voice of recommended practice.
• Build customer confidence by simplifying complexity and providing actionable, prescriptive guidance.
• Advocate for customer interests through clear communication to engineering and product teams.
• Support success measures such as adoption, time-to-value, implementation quality, and operational readiness.
  
  

Qualifications

Required Qualifications:

• Bachelors Degree in Computer Science, Engineering, Supply Chain, or related field AND 3+ years experience in technical program/product management, coding, software development/delivery work.
• OR equivalent experience.
• 2+ years of customer-facing experience.
• Domain expertise in one or more Dynamics 365 workloads (F&O, CE, SCM, Commerce, HR) and/or Power Platform / Microsoft Copilot Studio
• Strong architectural capability across:
• Business process design
• Solution and data architecture
• Integration patterns
• Security & compliance models
• Power Platform + Azure extensibility
• CI/CD and environment strategy
• AI/agentic design patterns (preferred for FY26)
• Ability to review and challenge designs objectively and constructively.
• Experience in large‑scale enterprise implementations with measurable impact.
  

Preferred Qualifications

• Dynamics Certification
  
  

Other Requirements

• Excellent communication skills with the ability to engage with executives, architects, and technical teams.
• Strong problem‑solving ability with a proactive, structured approach.
• Customer‑obsessed mindset with proven track record of driving outcomes and removing blockers.
• Ability to influence without authority and navigate ambiguity in enterprise environments.
• Growth mindset with a focus on continuous learning, especially in AI/agentic technologies.
• Demonstrated ability to contribute to team success beyond individual project delivery.
  
  

#FastTrack

#Dynamics365

#BICJOBS

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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