AWS Production Analyst

About The Opportunity

A fast-paced Cloud Infrastructure & Managed Services organization operating in enterprise cloud operations and platform reliability. We deliver 24/7 production support, incident management, and automation for large-scale AWS environments serving customers across India. This on-site role (India) is focused on stabilizing production systems, reducing operational toil, and driving reliability improvements.

Primary title (standardized): AWS Production Support Engineer

Role & Responsibilities

• Monitor, triage, and resolve production incidents in AWS; own incident lifecycle from detection to closure and perform timely escalations to engineering teams.
• Troubleshoot infrastructure and application issues across EC2, RDS, VPC, ELB, S3, and Lambda; coordinate cross-functional remediation actions.
• Maintain and improve infrastructure-as-code templates and pipelines using CloudFormation and Terraform to ensure safe, repeatable deployments.
• Author and update runbooks, automation scripts (Bash/Python), and operational playbooks to reduce manual intervention.
• Operate and tune observability and alerting stacks (CloudWatch, Prometheus, Grafana, ELK); create dashboards and actionable alerts to minimise noise and improve MTTR.
• Participate in on-call rotations, conduct RCA sessions, document findings, and drive corrective actions to improve system reliability and capacity planning.
  
  

• AWS EC2
• AWS S3
• AWS CloudWatch
• AWS IAM
• AWS Lambda
• AWS RDS
• Terraform
• CloudFormation
  
  

• Docker
• Kubernetes
• Prometheus
  
  

• Proven experience in production support or site-reliability/DevOps roles for AWS-hosted applications (on-site availability in India required).
• Strong Linux administration and scripting ability (Bash or Python) for automation and troubleshooting.
• Experience with CI/CD tooling (e.g., Jenkins/GitLab) and familiarity with logging/observability best practices.
  
  

• Hands-on ownership of critical production systems with clear impact on customer experience.
• Learning-focused environment with opportunities to upskill in IaC, monitoring, and reliability engineering.
• Competitive compensation, on-site collaboration, and a structured on-call rota.