Assistant Manager

Who We Are – MassMutual India

MassMutual India – in partnership with MassMutual in the United States – will help shape a culture of innovation and to create digital products and technology solutions that help people secure their future and protect the ones they love.

Positioning MassMutual for its next 20 million customers and remaining innovative in a digital-first world led to the creation of MassMutual India in 2020. With its office in Hyderabad, MassMutual India was established to build an in-house team with expertise in application development and support, quality assurance, data sciences, IT operations and Insurance operations.

For 170+ years, MassMutual has put its customers at the heart of what it does by providing holistic financial solutions, guidance, and education on their terms. Its long-term strategy helps ensure that policyowners and their loved ones can rely on them to be there when they need them most.

Position Summary

MMWM is looking for a highly skilled leader and operational veteran who understands the needs of the advisors and their staff. The leader will support functions at GBS such as new business/account maintenance processing, cashiering, transfer of assets, account maintenance, investor communication, advisor loans & transitions etc... in partnership with the onshore operations teams. Strong collaboration skills are critical to meet and exceed expectations for our advisors and customers. The Manager will be responsible and accountable for developing and delivering a world-class quality service with outstanding attention to detail while constantly seeking opportunities to make processes more efficient.

Overall Responsibility

• Oversee daily operation of department with First Time Right Approach.
• Manage resources at the local level (a team/unit within a department or a small department)
• Manage staff in the development and implementation of departmental policies, procedures and programs.
• Ensure adherence to company policy and governmental regulations.
• Assist in managing departmental structure, employee development, training and planning. FINRA licenses as required.
• Help build, monitor and manage the execution plan for the India GBS Wealth Management team.
• Understand advisor sales processes, home office submission processes, compliance and regulatory landscape and implications, understand and balance multiple risks.
• Build processes, procedures, workflows, and communication standards that display a concierge model which is founded on advisor ease of doing business
• Lead a team of associates to reach full potential and shared goals consistent with the strong culture already present
• Develop and manage daily and other periodic key performance metrics and dashboards which include quality, cycle time, service levels and advisor satisfaction and net promoter scores
• Create and monitor a robust diversity and inclusion strategy that delivers better business results and imbeds diversity & inclusion into the culture of the team.
• Engage and inspire others to build a culture of innovation, inclusion, and diverse thought leadership
• Utilize continuous improvement tools and techniques to constantly check and adjust to ensure we maintain our key metrics and meet expectations of our advisors.
• Partner with other areas within MMLIS to ensure best practices and efficiencies.
• Assist in managing the annual operating budget for the team and interface with corporate finance partners
• Identify opportunities to identify strengths of the new organization and leverage across the broader team
• Partner closely across the organization to ensure collaboration and connections are made across projects, priorities, and functions
• Other assignments as needed
  
  

• Bachelor’s / Master’s degree in Finance or related extensive business experience required
• FINRA supervision requirements: Non-Registered Fingerprinting (NRF) submission and personal trading account oversight.
• Demonstrated abilities and experience in the Wealth Management and/or Financial Services industries.
• 11+ years of Wealth Management / Investment Banking/ Capital Markets / Financial Services operational experience in one or more disciplines preferred: New Business, Cashiering, TOA, Account Maintenance, Advisory Maintenance, Investor Communication, Remote Cheque Deposits, Advisor Loans & Transitions, Data Management, Financial Planning etc.
• Strong understanding of BD/RIA operational platforms and workflows
• Abreast of industry rules and regulations, and ability to balance risk
• Strong analytical and problem-solving skills with superior communication & articulation, documentation and organizational skills
• Successful experience leading employees including building culture and career development of associates
• Must be a collaborative partner within the broader Wealth Management teams
• Expert at juggling multiple priorities through strong leadership and collaboration skills
• Ability to prioritize complex and competing demands while flexing and adapting to evolving environment
• Demonstrate decisive decision making through proactive thinking
• Experienced with taking complex data and scenarios developing the story to present to senior leadership
• Drive initiatives across department / functions
• Strong understanding of controls within the functions, FMEA, RACI, SOP’s, Checklists etc..
• Innovative mindset to drive automation opportunities
• Sound Knowledge of Six Sigma / Automation Tools.
• Knowledge of visualization tools (Power Bi, Tableau etc…) required
• Good command over MS-word, Excel, PowerPoint
• Expertise in Risk Management and revisit controls / improvement opportunities as part of risk mitigation
  
  

• This role requires flexibility to work in shifts (regular, afternoon shift, and night shift in India) as per business requirements.