Senior Manager

Job Description:

About US

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The Process Management CoE GBS team functions as a Center of Excellence to provide strategic and innovative advantage to Bank of America through Process Design, Data Insights and Process Excellence Work-streams. It helps support Single Process Inventory enrichment, Design & Execute Process Management, Perform Enterprise Process Management Users & Tools Support, Support Enterprise Client Journey Program & Help with Process Optimization

Job Description

Candidate will be primarily expected to help support enrichment of Single Process Inventory, design and execute process management and support enterprise Client Journey program through process design and data insights capabilities. The candidate will also be responsible for gathering and analyzing information to create business process models within the process modeling methodology framework (Enterprise Process Management Policy), using ARIS & Process Owner Portal.

Responsibilities:

The KRAs of the resource will be as follows:

• As a part of the team, analyze SPI process information on ARIS/POP to help streamline, automate and implement solutions to drive process efficiency and controls across MTM
• Work with a variety of stakeholders and gather information
• Translate discussion and guidance into process flows and process documentation
• Leverage Artificial Intelligence, for Process Data insights
• Develop data reference models along with conceptual, logical, and physical data models
• Perform intake management and report out with respect to people and process performance.
• Experience with taxonomy, terms and definitions, and controlled vocabularies.
  
  

• Education: Bachelors or Masters Degree
• Exp Range: 10 – 12 year
  
  

• Expertise in Business Process Management (BPM) methodologies, techniques, and methods, including process mapping/modeling, including knowledge of Enterprise Process Management Tools – ARIS, Process Owner Portal, SDAR, ERD
• Familiar with transformative models, NLP, python, etc.
• Experience with data modeling tools.
• Good stakeholder management skills - Must be a team player and able to work with and through others.
• Exceptional communication skills - both written and verbal
  
  

• Analytical and abstract reasoning skills, as well as problem solving abilities.
• Inclination towards Continuous Improvement practices
• Training & Coaching skills preferred.