Lead Project Manager

Job Description

We are seeking for the Lead Project Manager – Water for our Gurgaon location is responsible for managing the India & Middle East (IME) Water Program Office, with direct oversight of Account Managers across the region. This role ensures the effective project management of certification programs, from initial application through final certification and listing.

The position works cross‑functionally with Technical Review, Laboratory, Sales, and Program Leadership teams to deliver operational excellence, revenue growth, and superior customer experience.

Key Responsibilities

(Including but not limited to)

• Own accountability for achieving and exceeding revenue targets across Water programs in the IME region.
• Lead, coach, and motivate a team of Account Managers to achieve performance goals, service metrics, and customer satisfaction targets.
• Ensure end‑to‑end project management of certification processes, delivering timely, accurate, and compliant outcomes for clients.
• Partner closely with Sales and Water Program Leaders to:
• Drive growth opportunities
• Increase share of wallet and cross‑selling
• Improve client satisfaction (NPS)
• Control client attrition
• Track, measure, and improve performance through Key Process Indicators (KPIs), ensuring accountability across the team.
• Work collaboratively across departments to support regional and organizational objectives.
• Build and nurture strong client relationships, including ownership of select key strategic accounts.
• Lead implementation of the Customer Care Plan for the region.
• Remain agile and responsive to industry, regulatory, and business changes.
• Identify and support process improvement initiatives to enhance efficiency and scalability.
• Develop client‑specific solutions aligned with certification and business needs.
  

Minimum Job Requirements & Preferences

Education, Experience, Skills & Abilities

• Bachelor’s degree in a Technical, Science‑based, or related discipline, or equivalent experience.
• 3–5 years of experience in customer‑facing or account/project management roles, managing complex client portfolios.
• Strong organizational, prioritization, and time‑management skills.
• Demonstrated ability to succeed in a cross‑functional, matrixed environment.
• Proven experience in project management and process coordination.
• Strong interpersonal, communication, and stakeholder‑management skills.
• Customer‑centric mindset with a commitment to service excellence.
• Ability to lead, mentor, and collaborate effectively within teams.
  
  

About Us

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

About The Team

NSF sets the global standard for quality, performance and safety of water products and systems with an extensive range of testing, certification and consulting serves. We continually strive to address emerging needs, empowering manufacturers to meet stringent regulatory requirements with confidence. With our expanding local presence in key regions, we ensure more efficient pathways for our clients to reach global markets while continuing to anticipate and respond to the evolving challenges of water safety.

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