IND Workforce Systems Integrations Analyst

Your Impact As A Workforce Systems Integration Analyst

The Workforce Management Systems Integrations Analyst will serve as subject matter expert and overall administrator for our Global Contact Center telephony and workforce management platforms.

Job Responsibilities

Responsible for leading the overall WFM systems integrations efforts and executing in the following key functions:

• System administration and maintenance of NICE Telephony and Workforce tools
• User profile management including security permissions and on-going support for login issues
• Lead and support new business project implementations
  
  

You Bring Knowledge and Expertise

Required Experience

• Influential team player with solid communication skills.
• Ability to create and maintain strong working relationships with colleagues, key stakeholders, and clients.
• Ability to work with and influence cross functional, cross regional teams.
• Proven ability to work independently, yet as a key member, and contributor to a broader team.
• Demonstrated ability to manage complexity and multiple simultaneous initiatives.
• Strong working knowledge of Contact Center Operations and systems
• Strong technology skills and use of tools such as NICE InContact, IEX, Salesforce, Outlook, WebEx Teams, CRM platforms.
• Intermediate Excel skills
• Expert problem-solving skills and creativity.
  
  

Preferred Experience

• 3-5 years experience in call center analyst or management role
• Strong background in contact center telephony systems
• Project management
• Vendor Onboarding
• Staffing forecasting experience
  
  

Education

• Bachelor’s degree or equivalent years of industry experience.
  
  

We offer you

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Our Colleague Experience

From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.

About Aon

Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Our more than 72,000 colleagues worldwide empower results for clients in over 120 countries with innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. To learn more visit aon.com.

2568189

---