BPO Senior Manager

Job Title: Senior Sales Manager

Experience: 12-15 years

Location: Gurgaon (WFO)

Shift: UK Shift

Job Summary:

We are seeking a highly driven Senior Sales Manager with 12–15 years of success in non-technical B2B service sales, particularly within ITES, BPO/BPS, Healthcare, Banking, Logistics, Education, and Commercial sectors.

The ideal candidate should bring a well-established industry network, a portfolio of personal clientele, and a strong track record in staff augmentation and no-code/low-code service selling—specifically in business process outsourcing and managed services. This role is not suitable for candidates with a background in technical software or IT product sales.

Key Responsibilities:

• Lead and own end-to-end sales efforts for service-led solutions across industries such as Healthcare, ESG, Travel, Financial Services, and Logistics.
• Leverage a personal network and existing clientele to generate and close new business opportunities quickly.
• Promote and sell no-code/low-code, non-technical services and automation solutions tailored to operational or process-driven needs.
• Scale staff augmentation engagements by placing skilled resources across functions like claims processing, content moderation, customer support, and more.
• Build and manage long-term relationships with key clients for account retention and expansion.
• Develop and execute Plans of Action (POA) aligned with sales targets and organizational growth plans.
• Work closely with delivery and operations teams to ensure smooth onboarding and service execution.
• Monitor industry trends, client demands, and competitive movement in non-technical service domains.
• Drive a target-focused approach to closing work orders within a B2B services framework.
  
  

• 12–15 years of B2B sales experience in service-led, non-technical industries such as BPO, ITES, or managed services.
• Proven success in staff augmentation, particularly within back-office, operational, and support services.
• Strong personal clientele and industry network capable of delivering new business opportunities.
• In-depth understanding of non-tech service delivery and client expectations for process-heavy functions.
• Strategic mindset with excellent planning, communication, and negotiation skills.
• Highly self-motivated and capable of independently driving the sales pipeline from prospecting to closure.