Regional Manager Implementation

About us

​The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.
Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.
Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.  
We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.

About this role

The Regional Manager leads a team of Implementation Managers (IMs) and Project Managers (PMs), ensuring exceptional onboarding experiences for clients by driving operational excellence and delivering projects on time, in scope, and in compliance.

This role is both tactical and strategic — responsible for day-to-day team management, workload distribution, and escalation handling, while also contributing to long-term planning to scale the Implementation function.


Key Responsibilities

• Team Leadership: Manage a regional team of IMs and PMs, providing coaching, performance management, and professional development.
  
• Project Governance: Ensure projects are delivered on time, within scope, and in compliance with internal and external requirements.
  
• Workload Management: Assign new clients based on IM/PM capacity; actively monitor and balance individual pipelines.
  
• Escalation Management: Act as the second point of escalation for client and internal issues, resolving blockers and aligning stakeholders.
  
• Strategic Contribution: Support the Sr Manager in scaling the Implementation function, improving maturity across processes, KPIs, documentation, and governance.
  
• Cross-Functional Collaboration: Work closely with Sales, CSM, Product, Payroll Ops, and Compliance teams to ensure seamless client handoffs and proactive risk management.
  
  
  

• 5+ years of experience in client-facing project or implementation roles, preferably within a SaaS or Global Employment organization
  
• 2+ years of people management experience, with a proven ability to lead distributed teams
  
• Strong project governance, capacity planning, and escalation management skills
  
• Excellent communication, collaboration, and stakeholder management abilities
  
• Comfortable working in a fast-paced, ambiguous environment with evolving priorities
  
  
  

• Experience managing multi-country or multi-product onboarding projects
  
• Knowledge of HRIS, payroll, global mobility, or EOR (Employer of Record) processes