Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Infrastructure Service Management

Good to have skills : Microsoft Power Business Intelligence (BI)

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, accurately diagnosing issues and designing effective resolutions based on your extensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, ensuring client satisfaction and operational excellence. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team knowledge and skills. - Monitor system performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with Microsoft Power Business Intelligence (BI). - Strong understanding of IT service management frameworks. - Experience with incident management and problem resolution processes. - Familiarity with service level agreements and performance metrics. Additional Information: - The candidate should have minimum 5 years of experience in Infrastructure Service Management. - This position is based at our Chennai office. - A 15 years full time education is required.