Assistant Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Wholesale Lockbox involves Supplemental /Check Keying which is data entry of information from images of checks and associated documents. Process receives images of invoices, corresponding checks & other account receivables documents from wholesale client remitters. This data is extracted and scanned in 7 wholesale lockbox sites and the data made available to GBS team is restricted to those accounts that have been coded "remote-eligible". GBS team access dedicated Vicor workstations to key this information according to Standard Operating Procedure OR client special instructions.

Job Description*

Assistant Manager role will provide tremendous exposure to various aspects of operations delivery. Daily task involve the following with team /leads and work closely with them on daily operational routines.

Strong People Management

• Interact with Business Partners & stake holders and provide support to the team
• Respond to Escalation emails
• SLA and Metric Management and ensure strong process controls
• Partner with the teams and facilitate prioritization of work as per business need
• Provide Subject Matter Expertise and Guidance to the team
• Identify issues and control gaps in existing processes
• Work with technology team to streamline our processes
• Understand global regulatory/compliance policies and identify controls
• Ability to analyze data and come up with manage capacity
• Track projects and tasks to completion
  
  

• Strong analytical, verbal and written communication skills
• Must be quick learner to adapt to new systems and procedural change
• Ability to adopt and perform in a 24/7 process
• Drive Operational Excellence by consistently striving to achieve responsible growth
• Interactions with various stakeholders, including senior management and LOB
• Excellent interpersonal skills; positive attitude; team player; flexible
• Eye for detail and must be procedure focused to adhere to the Policy guidelines.
• Flexible to provide extra hours in the job as required based on Business needs
• Strong business centric mind-set with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes; understands how business decisions impact risk
• Handholding the team where required and organize for necessary KTs.
• Identify and develop back-up associates
• Mentoring and career guidance
• Review and benchmark the productivity for constant improvement
  
  

• Effective leadership and management
• Target Oriented Approach
• Good communication
• Planning and research skills
• Critical Thinking and Problem Solving
  
  

• Team Management skills
• Self Management & Leadership
• Team work and Interpersonal skills
• Initiative and Innovative skills
• Qualitative and Quantitative Analytical skills
• Customer Service Skills
• Problem Solving Skills
• Adaptability and Accountability
• Knowledge of MS office
• Understanding of risk assessment
• Reporting & MIS skills
• People handling experience – recommended