On Site Service Technician - Level II

Description

Job Summary:

On-Site Role

The On-Site Service Technician – Level II is a technical specialist responsible for providing high-quality customer support through the diagnosis and completion of less complex repairs to Cummins products at a customer site. This role involves hands-on maintenance and troubleshooting of engines and associated systems, ensuring effective field service operations while promoting a safe work environment.

Key Responsibilities

• Diagnose and complete less complex repairs on Cummins engines and related systems at customer locations using specialized tools and procedures.
• Interact professionally with customers, ensuring prompt attention to service requests and maintaining strong relationships.
• Utilize electronic service tools (e.g., Insite) for engine/after treatment diagnostics and troubleshooting.
• Conduct preventive maintenance and basic repairs while coaching customer employees where applicable.
• Escalate unresolved issues to senior technicians or supervisors and accurately document service findings and actions.
• Train OEMs and service center teams on Cummins products, ensuring proper usage and support.
• Maintain service databases, update incident reports, and manage warranty cases and parts dispatch.
• Conduct service audits, ensure corrective actions are implemented, and support field failure analysis and infant care.
• Maintain a clean and safe work environment by adhering to all Health, Safety & Environmental (HSE) regulations and reporting incidents.
• Participate in technical training programs aligned with role requirements.
  
  

• Communicates Effectively – Delivers clear, concise information to various audiences.
• Customer Focus – Builds strong customer relationships and delivers tailored solutions.
• Develops Talent – Supports development goals of colleagues and service partners.
• Manages Complexity – Solves problems using sound judgment and information analysis.
• Self-Development – Proactively seeks growth opportunities and technical development.
• Health and Safety Fundamentals – Models safe practices to contribute to a hazard-free workplace.
• Values Differences – Appreciates diverse backgrounds, perspectives, and experiences.
  
  

• Diagnostics Application – Applies guided workflows and diagnostic tools to isolate and repair faults.
• Electronic Service Tool Application – Uses software and hardware tools to service or troubleshoot equipment.
• Engine Systems Interactions – Analyzes interdependent engine systems for accurate fault resolution.
• Product Repair and Maintenance – Performs disassembly, repair, and reassembly of mechanical and electrical systems.
• Service Documentation – Accurately captures service actions, parts used, and diagnostics performed.
• Technical Escalation – Uses systems and expert support to resolve complex service issues.
  
  

• Vocational diploma or degree in Mechanical / Automobile / Electrical Engineering from a recognized institution.
• Apprentice Certified Power Generation or Engine Technician (Preferred).
• Relevant electrical certification (Optional).
• Valid local driving license (Mandatory).
• Additional licensing may be required based on local regulations and export control compliance.
  
  

• Basic to intermediate experience in field service, preferably within engine or power generation domains.
• Hands-on experience with engines, aftertreatment systems, turbochargers, fuel systems, and dosing systems.
• Ability to troubleshoot and resolve vehicle, genset, or equipment-level complaints independently.
• Prior involvement in technical training, customer service support, warranty disposition, and field failure handling.
• Strong organizational skills with experience in service data reporting and incident management tools (e.g., ePIR).
• High voltage/low voltage system handling experience is an added advantage.
  
  

• This position may require travel to customer locations and occasionally extended hours based on operational needs.
• Candidates must demonstrate a commitment to customer satisfaction, technical excellence, and continuous improvement.