Patient Care Coordinator (225-618)

The Patient Care Coordinator plays a crucial role in the healthcare system, acting as a pivotal link between patients and medical staff. This position involves managing and organizing the patient care process, ensuring healthcare services are delivered efficiently and effectively. Responsibilities include scheduling appointments, managing patient records, and coordinating different aspects of patient treatments. A successful candidate will possess excellent communication skills, a compassionate demeanor, and the ability to handle stressful environments. They must be adept in using healthcare management software and capable of working collaboratively with a multidisciplinary team. The ultimate goal is to enhance patient satisfaction by ensuring that every individual receives timely and coordinated care.

Responsibilities

• Schedule patient appointments and follow-ups to ensure timely medical care.
• Update and manage patient records in accordance with privacy regulations.
• Act as a liaison between patients, families, and healthcare providers.
• Assist in the coordination of patient referrals and transfer processes.
• Communicate effectively to understand patient needs and ensure satisfaction.
• Facilitate the resolution of patient issues and concerns promptly and professionally.
• Organize and manage the flow of patients in and out of healthcare facilities.
• Provide patients with necessary information about their treatments and procedures.
• Collaborate with healthcare staff to ensure continuity of patient care.
• Monitor patient progress and report any issues to medical personnel.
• Maintain strict adherence to all healthcare regulations and standards.
• Participate in the improvement and development of coordination procedures.

Requirements

• Associate degree or higher in healthcare administration or a related field.
• Prior experience in a healthcare setting or patient coordination role.
• Excellent organizational and multitasking skills in a demanding environment.
• Strong communication skills to interact with patients and healthcare teams.
• Proficiency in using healthcare information systems and software applications.
• Ability to handle sensitive information with utmost confidentiality and care.
• Empathetic and patient-oriented with a strong focus on customer service.