Data Center Technician

Job Description

Responsible for effective delivery of technical support and installations. This will include break-fix tasks,

includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing

installations in an Oracle Cloud Infrastructure (OCI) datacenter.

Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of

technician activities in accordance with internal polices and service level agreements.

Provide 24x7 site coverage for Oracle OCI Data Center sites and be part of Shift ROTAs to cover 24x7

Responsibilities

Work involves some problem solving with assistance and guidance. Understands and applies company policies and procedures.

Supports day to day hardware maintenance and readily implements repairs for known failure modes in servers and network equipment.

Basic knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.

Basic knowledge of datacenter design, including electrical and cooling plant & operations

Ability to work independently and as part of a team, evaluating issues and taking appropriate actions to resolve them.

Solid knowledge of datacenter design, including electrical and cooling plant & operation

Solid knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.

Prioritizes work based on severity, identifies and provides remediation feedback in defined processes.

Good level of spoken English language is required.

Qualifications

Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.