Sr Associate - Collections CR

Company Description

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle

Job Description

Must have / Required Skills: • Microservices, KUBERNETES, DOCKER, AWS CLOUD, Oracle/IBM/Tomcat application servers, SPLUNK, DYNATRACE, Oracle Fusion Administration or Micro services/Kubernetes Administration background. • Experience in troubleshooting JVM failures, JDBC connection leaks and service integration failures • Experience in Kubernetes containerization technologies Good to have : • 8+ years of experience in IT Support/Operations or development • 3+ years of experience leading application support team. • In-depth knowledge of configuring, tuning, and maintaining java application servers and micro services on Kubernetes platform • Experience on Linux/Solaris systems • Strong understanding of SDLC • Experience working on CI/CD pipelines using Jenkins, Artifactory etc Job Description • Working experience on Web Servers , Application Servers, Java Messaging services( JMS Queues & topics) and containerized micro services. • Experience working in Hybrid (Cloud and Onprem) Environment. AWS cloud is a plus. either Oracle Fusion Administration or Micro services/Kubernetes Administration background. • Capacity planning, JDBC tuning and performance tuning. • Strong Experience and understanding on administering SOAP and REST Webservices in 3-tier integrations. • Strong Log analysis skills. • Strong Incident Management and Problem Management Skills. • Working experience on APM tools like Dynatrace, Datadog , AppDynamics, etc. • Strong knowledge on Load Balancers, HTTP/HTTPS protocols and Networking concepts. • Collaborate with multiple teams for Incident resolution. • Responsible for Application Support SLAs, SLIs

Qualifications

Minimum Graduate

Additional Information

All your information will be kept confidential according to EEO guidelines.