Servicenow QA Lead

We are seeking a highly skilled ServiceNow Quality Analyst with experience in developing and executing test plans identifying and resolving defects and work within various ServiceNow modules

Key Responsibilities

Develop and execute test plans test cases and test scripts to assess functionality reliability performance and overall quality of ServiceNow applications and features

Identify document and track defects found during testing working with developers to ensure timely resolution

Recommend and implement preventative and corrective actions to maintain and improve ServiceNow quality standards

Create and maintain test documentation including test plans test cases and test results

Evaluate existing quality assurance processes and procedures recommending and implementing improvements

Collaborate with developers business analysts and other stakeholders to ensure solutions meet business requirements and quality standards

Support ongoing operationalization of the SAM Pro module and process standardization