Job Description

 

Key Responsibilities
  • Follow up with customers for overdue EMI payments through calls, field visits, emails, and other collection channels.
  • Monitor assigned delinquent accounts and prioritize recovery actions based on aging buckets.
  • Negotiate repayment plans and settlements within approved guidelines.
  • Conduct customer visits for collection and verification purposes.
  • Coordinate with sales, credit, operations, and legal teams for resolution of overdue cases.
  • Ensure compliance with regulatory guidelines and internal collection policies.
  • Maintain accurate records of customer interactions, recovery efforts, and collection status.
  • Identify early warning signals and recommend preventive measures for potential defaults.

 

Required Skills

  •  Graduate in any discipline.
  • 1–5 years of experience in collections, recovery, field collections, or financial services.
  • Experience in Commercial Vehicle, Auto Loan, Construction Equipment, LAP, or Retail Asset recovery preferred.


Job Details

Role Level: Associate Work Type: Full-Time
Country: India City: Chennai ,Tamil Nadu
Company Website: http://www.kotak.com Job Function: Others
Company Industry/
Sector:
Banking

What We Offer


About the Company

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