Job Description

CXCRM Recruitment

Dear Candidate

Greetings from Cognizant!!

Cognizant is Hiring - Nice Cxone developer

Please Find The Job Description Below

Experience: 4 to 12 years

Location: All CTS Location (3 days office, Hybrid mode)

Notice Period: Immediate to 90 days

Job Description:- (NICE Cxone)

  • Studio Development Experience in Nice CxOne(Voice, IVR and Multi-channel)
  • Configuration of Agents, Skill, Campaign, HOOP, Workflow data item creation and handling
  • Experience in designing reports and understanding them.
  • Experience in developing and debugging routing solutions using Nice CxOne and Nice CxOne Studio.
  • Working knowledge of Nice Framework, reporting, routing, and multi-channel components
  • Knowledge on Nice CxOne Analytics and Interactions.
  • Ability to architect routing design and development for the customer
  • Experience in troubleshooting routing issues in production on call
  • Excellent Communication and interpersonal skills
  • Sales force integration will be added advantage
  • Auto Attendant creation and Setup
  • Good understanding of Digital channel,


Job Details

Role Level: Not Applicable Work Type: Full-Time
Country: India City: Chennai ,Tamil Nadu
Company Website: https://www.cognizant.com Job Function: Software Development
Company Industry/
Sector:
IT Services and IT Consulting and Business Consulting and Services

What We Offer


About the Company

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