Jr NOC Engineer
Talentmate
India
25th August 2026
2608-42543-8
Job Description
Job Posted On
25-08-2026 15:26:22
Job Code
Job_304657
Experience Required
4 - 8 years
Location
- Chennai, Tamil Nadu, India (CHN)
Job Description – NOC L1 Engineer
Experience: 4–8 years
Location: OƯshore
Number of Resource required: 7
Responsibilities
Network monitoring: Monitor LAN/WAN links, routers, firewalls, and wireless
equipment for availability and performance.
Server monitoring: Track server health, CPU/memory utilization, and
escalate hardware/software alerts.
Ticket handling: Follow SOPs for incident logging, categorization, and
resolution; update tickets with accurate status.
Escalation management: Escalate unresolved issues to L2/L3 teams per
defined SLA timelines.
ISP coordination: Engage ISPs for WAN/internet link issues, track resolution,
and update stakeholders.
Vendor coordination: Liaise with hardware/software vendors for RMA,
patching, and support cases.
SOP compliance: Ensure all actions are aligned with documented SOPs and
governance standards.
Skills & Qualifications
Basic knowledge of network devices (switches, routers, firewalls) and server
monitoring tools.
Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.).
Strong Communication Skills For ISP/vendor Coordination.
Certifications preferred: CompTIA Network+, CCNA (entry-level), or
equivalent.
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Chennai ,Tamil Nadu |
| Company Website: | http://www.neurealm.com | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
IT Services and IT Consulting | ||
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