Change Coordinator

Responsibilities:

• Primary point of contact with Clients and Operations regarding change requests to existing lines of business.
• Responsible for tracking receipt of change requests from stakeholders, internal and external.
• Responsible for documenting business requirements, for use by Clients, Operations and Technology.
• Act as liaison with Clients, Operations and Technology for any technical/program requirements.
• Responsible for concurrently coordinating change requests varying in degree of scale, scope, and complexity.
• Work with clients, operations, and technology, as required, to ensure timely responses to change requests to enable quoting to the business for approval.
• Assist operations with cost, pricing, opportunity, and workflow analysis.
• Document change requests and updates to change requests, as required.
• Attend all change request meetings as required.
• Review and assist with development and streamlining of current Workflows with the PMO team.
• Updating and collection of existing Operational documentation (i.e., Call flows)
• Other duties and functions as assigned.
  
  

• College/University degree preferably in project/change management considered an asset.
• 2-3 years’ experience in finance industry in projects/operations related environment
• Read and speak English (and French, if applicable) fluently
• Strong interpersonal & communication skills, both written and oral
• A strong desire to learn, grow and willingness to take on new challenges.
• Strong ability to work in a high-pressure environment and to multi-task.
• Highly flexible on work schedule, motivated, punctual, dependable
• Strong time management skills along with well-developed analytical, critical thinking and problem-solving skills
• Excellent team player but able to work independently.
• Experienced with working in a task and goal-oriented team focus environment.
• Knowledge of Microsoft Project, Visio, Word, Excel, Power Point, and SharePoint
• Good understanding of all company policies, standards, and procedures as they pertain to change management.