Assistant Manager - OMS Operations

About Oms Operations At Dhl Global Forwarding

The ISC Operations department at DHL Global Forwarding handles all cargo export by ship or air, collaborating with ocean carriers for efficient global transportation. It focuses on operational excellence, SOP adherence, customer service, stakeholder management, and ensures smooth shipment execution and compliance.

Job Summary

The Executive/Sr. Executive/AM/DM in OMS Operations plays a crucial role in managing export operations efficiently within OMS. Responsibilities include ensuring adherence to standard operating procedures (SOPs), overseeing smooth shipment execution, maintaining operational compliance, and managing stakeholder relationships. This role requires strong coordination skills, attention to detail, and a proactive approach to delivering high-quality export services while meeting customer expectations and industry standards in OMS operations.

Key Responsibilities

Operational Excellence

• Manage cost-effective and high-quality export ocean freight operations at satellite locations.
• Ensure timely GTN updates and smooth shipment execution aligned with SOPs and customer expectations.
• Handle a high volume of files and meet tight deadlines while maintaining quality standards.
• Ensure operational compliance and error-free documentation.
• Manage payment receivables and payables efficiently.
  
  
  

• Enhance customer satisfaction by delivering best-in-class services.
• Interface with the Control Tower team and consignees for smooth operations.
• Manage relationships with carriers, suppliers, and networks to optimize operations and service delivery.
  
  
  

• Supply Chain Management: Extensive knowledge of supply chain and PO management in shipping/logistics, ensuring efficient operations.
• Operational Efficiency: Proficient in operational processes and adherence to SOPs, optimizing workflow and resource utilization.
• Customer Service: Strong customer service skills to address inquiries, provide updates, and resolve issues related to shipments.
• Technology Proficiency: Implementing CW1 and other tools for optimizing operations.
  
  
  

• Agility: Ability to adapt quickly to changing operational needs and environments.
• Continuous Learning: Willingness to learn and improve skills to enhance performance.
• Attention to Detail: Consistently maintaining accuracy and precision in tasks and documentation.
• Quality Orientation: Commitment to delivering high-quality results and services.
• Initiative: Taking proactive steps to improve processes or address issues without waiting for direction.
• Team Collaboration: Collaborating across teams for smooth operations.
  
  
  

• Bachelors degree in any field.
• 5-6 years of work experience in the shipping/logistics industry.
• Demonstrated expertise in supply chain management and operational processes.
• Proven track record of delivering quality services and maintaining operational consistency.