App Support Analyst I

Job Summary

PO03730

• Net
  
  

Minimum of two years related experience working in a customer service environment in a similar role with expertise in technical issue resolution. Experience in healthcare billing and training preferred.

Responsibilities

Demonstrated ability to write clearly and concisely.

Proficient in Microsoft Office applications including Word Excel and Outlook.

Strong data analysis analytical and incident troubleshooting skills.

As a Product Application Support Asssociate at Cognizant TriZetto you will be responsible for providing an effortless multichannel approach to supporting TriZetto products. Your day to day experiences can vary from engaging groups of clients in message board discussion to direct phone meeting support for issues to curating knowledge base and video tutorial content to assist in our AI driven self-service offerings. The skills of our support analysts and subject matter experts fuel these efforts as we strive for the highest levels of customer satisfaction.

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