PA- Systems Engineer

Job Summary

Join our dynamic team as a Systems Engineer where you will play a crucial role in managing and resolving incidents supporting service desk operations and utilizing ServiceNow for efficient workflow management. With a hybrid work model and rotational shifts this position offers a unique opportunity to grow your skills in a collaborative environment.

Responsibilities

• Manage and resolve incidents promptly to ensure minimal disruption to business operations.
• Support service desk operations by providing timely and effective solutions to technical issues.
• Utilize ServiceNow to streamline workflow management and enhance service delivery.
• Collaborate with team members to identify and implement process improvements.
• Monitor system performance and proactively address potential issues.
• Assist in the development and maintenance of system documentation.
• Provide technical support and guidance to users across the organization.
• Participate in rotational shifts to ensure 24/7 support coverage.
• Engage in continuous learning to stay updated with the latest industry trends and technologies.
• Contribute to the development of best practices for incident management and service desk operations.
• Ensure compliance with company policies and procedures in all technical activities.
• Work collaboratively with cross-functional teams to achieve organizational goals.
• Support the companys mission by delivering high-quality technical solutions that enhance productivity and efficiency.
  
  

• Possess strong knowledge of incident management processes and tools.
• Have experience with service desk operations and customer support.
• Demonstrate proficiency in using ServiceNow for workflow management.
• Show familiarity with Windows operating systems and troubleshooting techniques.
• Exhibit excellent communication skills and the ability to work in a team-oriented environment.
• Display a proactive approach to problem-solving and continuous improvement.
• Hold a degree in Computer Science Information Technology or a related field.