General Manager - Industrial Relations

Date Posted:

2025-09-08

Country:

India

Location:

Head Office 9th Floor, Magnus Tower, Mindspace, Link Road, Malad (West), MUMBAI-400064, India

Role Overview:

Otis India is seeking a Labor and Employee Relations Manager responsible for developing, implementing, and administering Labor and Employee Relations initiatives and strategies across India. This position will report to the VP, Labor & Employee Relations. This role requires strong problem solving and dispute resolution skills. All duties must be performed with the highest degree of confidentiality and in compliance with union settlement agreements, Company policies, and the law.

On a typical day you will:

• Negotiate and execute timely union contract settlements fully aligned with the Company’s business needs and employee aspirations
• Develop budget recommendations and prepare budget requests with a written narrative to formulate and justify financial increases for renewal of contracts with unions
• Assist Human Resources Business Partners in the development of policies and procedures aligned with Operating Unit, Region, and Global priorities
• Interpret and administer union settlement agreements, Company policies and procedures, and labor and employment laws and regulations
• Develop and implement Labor and Employee Relations training programs
• Recommend and implement strategies, plans, and procedures for the effective and efficient management of Otis India’s Labor and Employee Relations function, aligned with Otis Global priorities
• Provide guidance to managers, supervisors, and employees regarding laws, regulations, policies, procedures, and practices related to Labor and Employee Relations matters
• Facilitate communication among employees and management by providing guidance and consultation on effective problem solving, dispute resolution, regulatory compliance, and litigation avoidance
• Resolve internal conflict through negotiations and mediation techniques
• Collaborate closely with business and functional leaders to develop productivity and incentive parameters for field employees that support business objectives
• Acquire a deep knowledge of Otis India’s business to ensure Labor and Employee Relations strategies directly support business objectives
• Seek information and remain knowledgeable on industrial developments and new agreement trends in comparable industries
  
  

What You Will Need to be Successful:

• Minimum of 12 years of experience working with unions, independently leading negotiations and signing union settlement agreements
• Previous experience working with and providing guidance to senior leadership on Labor and Employee Relations matters
• Strong negotiator with presentation and facilitation skills
• Strong analytical and persuasive written/oral communications skills
• Ability to interact professionally with employees at all levels of the organization with strong skills in coaching leaders/managers, team development, and building relationships
• Knowledge of Human Resources concepts and related regulatory requirements
• Experience in assessing organizational needs and implementing solutions
• Excellent oral and written communication skills in English
• Ability to travel when required
  
  

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industrys largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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