Technical Product Specialist

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if youre ready to seize the endless opportunities and leave your mark, come join us.

About The Job

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if youre ready to seize the endless opportunities and leave your mark, come join us.

Should you accept this challenge...

You are an ardent writer and highly articulate collaborator who likes to work in the globally dispersed team spanning Asia, Europe, and the Americas. Your active engagement in the software development lifecycle will be demonstrated through consistent participation in daily or weekly synchronization meetings, discerning features necessitating documentation, and releasing created documentation as per product releases.

Meeting strict release deadlines for your area of responsibility is very important. Your role includes exploring new technologies, both at the industry and product level. You will work closely with engineers and other experts to fully understand the features that need to be documented. After that, you will use these features yourself, working on the same production software and systems as your end-users. With all this, you have a go-getter attitude who is eager to learn and thrives in challenging environments.

Key Responsibilities

• Create and maintain release notes, user guides, and API documentation, following style guides.
• Drive the documentation process from creation to publishing using tools like Jira, Confluence, and CCMS.
• Collaborate globally and incorporate feedback from customers, engineers, and support.
• Produce clear technical content for diverse audiences and verify code samples.
• Support release cycles and migrate content for reuse.
• Demonstrate agility, empathy for user needs, while using minimalism and user-centric design.
• Focus on customer satisfaction, possess strong relationship/listening skills, and assist with sales material/executive presentations.
  
  

Mandatory Requirements

What you’ll need to bring to this role...

• 4+ years of experience in technical writing for software and hardware products
• Must have demonstrated experience writing documentation in CCMS (Dita)
• Well versed in creating content for technical audiences
• Ability to quickly learn new technologies and product features
• Adapt to the ever evolving documentation requirements, such as writing the content for the last minute addition of product features and issues to release notes.
• Keen to learn new tools and technologies, understand updated features, and grasp industry updates to keep the documentation updated and relevant.
• Focussed on top-notch quality documents delivery within the stipulated timelines
• Excellent english writing and communication skills
  
  

Preferred Requirements

• Familiarity with agile development methodologies and comfortable working in sprints.
• Well versed in usage of AI to expedite the process of release notes creation and quality checks.
• Good understanding of graphic tools such as Adobe illustrator, Snagit, Visio or similar
• Basic understanding of cloud services, virtualization, networking and other related concepts
• Support in technical content creation for the sales team to support a customer deal.
  
  

What You Can Expect From Us

• Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area™, Fortunes Best Workplaces for Millennials™ and certified as a Great Place to Work®!
• Pure Team: We build each other up and set aside ego for the greater good.
  
  

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

Accommodations And Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

Our Commitment To a Strong And Inclusive Team

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

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