Staff Commercial Ops And Process Advisory

Job Description Summary

Customer facing staff responsible for winning business Jobs at this level operate with some autonomy but are covered by well-defined Commercial policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (typically annual volume, margin and compliance requirements). Responsible for medium-sized sales territories.

Job Description

Job Description

• Provide data-driven reports and KPI analysis to Commercial Operations leadership, offering insights into actions and measures required to help the business achieve its goals.
• Collaborate with Commercial teams and approvers to identify opportunities for faster, leaner processes, optimizing approval and commercial workflows within Grid SW.
• Review and adjust commercial processes to enhance rigor, applying Lean methodologies to reduce waste and improve execution time.
• Communicate complex concepts clearly and guide others to think creatively to solve problems, encouraging them to explore alternative solutions and challenge the status quo. Push back when necessary and help others establish boundaries.
• Propose new solutions to problems outside of set parameters and offer actionable recommendations.
• Provide process governance guidance to global Commercial Operations teams.
• Offer expertise in commercial processes across all phases of the ITO process to Commercial Operations teams.
• Mentor and guide Commercial teams globally, across both regional and global deal desks.
  
  

• Bachelor’s degree in Accounting, Finance, or Business Management.
• Fluent in English (required); proficiency in Portuguese, Spanish, French, or German is desirable.
• 12+ years of experience.
• Extensive experience in commercial processes, business operations, and Lean methodologies.
  
  

• Strong accounting, analytical, and problem-solving skills, with a hands-on attitude and attention to detail.
• Ability to thrive in a cross-functional and matrixed organizational environment.
• Proven ability to multitask, foster teamwork, promote accountability, and drive efficiency.
• Capability to work under tight deadlines, handle ambiguity, and prioritize effectively under pressure.
• Strong project management, analytical, and organizational skills.
• Excellent communication skills, with the ability to convey ideas clearly and concisely across multiple levels, functions, and regions.
• Ability to build relationships, foster trust, and collaborate effectively across organizations and businesses