Sr Site Reliability Engineer

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Sr Site Reliability Engineer

Kaseya is the leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on-premise. Kaseya technology empowers MSPs and mid-sized enterprises to proactively manage and control their IT environments remotely, easily and efficiently from a single platform. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more.

The company was founded in 2000 and is privately held with a presence in over 20 countries. To learn more, please visit http://www.kaseya.com.

Job Profile:

The Engineer is responsible for monitoring and management of Kaseya Cloud SaaS production environments & internal servers running on Virtual and Hybrid Data Centres like Vmware, AWS, Microsoft Azure and will be working as part of a global engineering team to contribute the following

Responsibilities:

• Support and maintain Kaseya’s globally distributed SaaS infrastructure
• Manage and monitor VMs running in a hybrid virtualization environment (Hyper-V, VMWare, Amazon EC2 and Azure)
• Enhance and support our global infrastructure and Cloud software monitoring solutions
• Effectively communicate and collaborate with R&D, Customer Success, Support and Operations teams
• Resolve hardware, operational, infrastructure, performance and application incidents
• Provide preventative maintenance, troubleshooting and quickly resolve problems to ensure infrastructure and application stability
• Provision new servers as required to anticipate production server capacity requirements
• Participate in weekly maintenance and on-call duties which may require off hours work
  
  

• 6 + years Windows Administration experience (Active Directory, IIS, Disk management, Windows Patching, Performance) with troubleshooting and administering Linux-based production systems (Ubuntu, RHEL)
• Cloud Infrastructure experience - Amazon Cloud or MS Azure
• Strong fault analysis/determination and problem-solving skills
• Strong interpersonal skills with the ability to work in a distributed team environment.
• Strong organizational skills and ability to multitask.
• Basic computer and network security skills
• Willingness to work in Rotational shifts in a 24/7/365 environment and available for after-hours support
  
  

• Bachelors degree in Computer Science, Information Technology or equivalent work experience
• Relevant Microsoft/Linux Certifications