Sr Product Sppt Tech Advisor End User Computing

Job Overview

Our innovative software team working on developing content management solution is expanding its SaaS Operations team and currently looking for seasoned and entry level professionals to assist with our future.

You would participate in architecture design, software deployment, developer support, and system configuration, all while ensuring our clients’ data stays safe, secure and highly available.

You would participate in architecture design, software deployment, developer support, and system configuration, all while ensuring our clients’ data stays safe, secure and highly available.

Essential Functions

• Works with customers and project management teams to gather requirements and translate them into technical specifications.
• Prepares for recurring internal meetings and advises on timeline progression.
• Ensures all tickets are up to date.
• Builds out weekly client slides and provides snapshot of projects and status.
• Participates in QA, UAT & production launch support related to various customer engagements.
• Improves IQVIAs multi-tenant backup strategy and performance.
• Automates the elasticity of our environment as IQVIA scales.
• Gets all new software deployments down to minutes.
• Improves our patch management strategy and process.
• Knowledge of support processes and working in support environment.
• Collaborates with product development team to help support platform functionality.
• Drives resolution to remediate both routine and non-routine problems and hold resources accountable to provide permanent solutions designed to improve the customer experience.
  
  

Qualifications

• Bachelors Degree Computer Science, a related field, or equivalent experience
  
  

Req

• Technologies
  
  

Puppet, Hiera, Foreman, Ruby

Apache Solr, Tomcat

CentOS, Packer, Vagrant

Splunk, PostgreSQL

• Experience in a highly available cloud environment
• Working knowledge of Linux operations (CentOS, RHEL, Oracle Linux)
• Ability to work well in a fast paced team environment
• Working knowledge of automation and management software like Puppet and Packer
• Solid understanding of networking concepts and troubleshooting
• Experience with virtualization technologies such as VMware, Amazon EC2 and VirtualBox
  
  

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

---