Sr Manager Alliances And Partner - Project Program Manager

Description

Role Summary: Orchestrating Partner Project Success

As a Partner Project Manager (PPM), you will serve as a key enabler for our

Salesforce ecosystem partners. Youll drive project excellence and consistent

implementation quality by providing strategic governance oversight, proactive risk

mitigation, and operational guidance. This role is crucial for empowering partners to

deliver seamless customer experiences and maximize value realization from their

Salesforce investments.

Key Responsibilities

Your Impact & Key Responsibilities:

Central Point of Coordination: Serve as the primary orchestrator across

multiple partner-led projects, ensuring meticulous progress tracking,

comprehensive status reporting, and unwavering alignment with Salesforces

stringent standards.

Proactive Project Health & Governance: Conduct periodic, in-depth

project reviews to assess health, evaluate risk posture, track milestone

achievement, and ensure the highest standards of delivery quality. Provide

actionable feedback, insightful recommendations, and industry best practices

to continuously elevate partner project execution and governance.

Risk Mitigation & Resolution: Monitor and actively manage project risks,

critical issues, intricate dependencies, and escalations, ensuring rigorous

documentation and diligent resolution follow-ups. Act as an advocate for

customers during the triage and resolution of high-severity cases, facilitating

timely resolution.

Drive Standardized Delivery Excellence: Champion consistency in

partner delivery practices by proactively identifying gaps and leading efforts

to define or refine governance content, standardize project templates,

develop robust Standard Operating Procedures (SOPs), and create impactful

enablement materials.

Strategic Partner Engagement: Facilitate regular cadence calls with

partner teams to meticulously track delivery status, proactively surface key

issues, and ensure alignment on implementation objectives and milestones.

Cross-Functional Collaboration: Support Partner Sales Managers (PSMs),

Partner Account Managers (PAMs), and other Salesforce internal stakeholders

by providing invaluable project insights, identifying partner capability trends,

and guiding advisory escalations.

Portfolio Oversight & Strategic Alignment: Maintain comprehensive

oversight across a diverse portfolio of multiple partners and engagements

simultaneously, ensuring seamless alignment with broader partner

enablement goals and Salesforces strategic objectives.

Reporting & Insights: Prepare and publish incisive reports and status

updates for senior Salesforce leadership, contributing valuable data and

insights that also support crucial partner maturity initiatives.

Best Practice Development: Develop and maintain internal-facing

documentation of project learnings, delivery quality benchmarks, and

essential partner maturity indicators, fostering a culture of continuous

improvement.

Qualifications & Experience

Educational Foundation: Bachelors degree in Engineering, Business, or a

closely related field.

Extensive Project/Program Management: 10-15+ years of progressive

experience in project or program management, with a strong preference for

backgrounds within cloud/SaaS environments or professional services

organizations.

Salesforce Ecosystem Exposure: Prior direct exposure to Salesforce

delivery projects or a related ecosystem is a non-negotiable requirement.

Multitasking & Prioritisation Mastery: Proven expertise in concurrently

managing multiple complex projects, demonstrating an exceptional ability to

prioritise, execute with precision, and communicate effectively under

pressure.

Cloud Delivery Lifecycle Acumen: A profound understanding of cloud-

based solution delivery lifecycles, methodologies (including Agile or hybrid

models), and relevant tools.

Governance & Influence: Demonstrated capability in leading high-level

governance discussions, expertly managing diverse stakeholders, and

influencing critical delivery outcomes, particularly at the C-level.

Exceptional Organization & Detail: Highly organized, meticulously detail-

oriented, with outstanding follow-through, documentation, and task tracking

skills.

Tool Proficiency: Expert proficiency in industry-standard project

management tools, collaboration platforms (e.g., Slack, Quip, Jira, Trello), and

comprehensive productivity suites (e.g., Google Workspace, MS Office—

especially Excel/Sheets). Should be aware about DevOps tool sets required to

deliver a project on cloud (hands on experience in setting up and use will be

preferred).

Communication & Collaboration: Excellent verbal and written

communication skills, complemented by a consultative and highly

collaborative working style that fosters strong partnerships.

Analytical & Problem-Solving: Superior analytical and problem-solving

skills, with the innate ability to dissect complex issues and rapidly identify

robust solutions.

Ownership & Customer-First Mindset: A high degree of personal

ownership, a strong sense of urgency, and an unwavering customer-first

mindset.

Preferred Skills

Familiarity with key Salesforce Clouds (Sales, Service, Experience, Marketing)

and a deep understanding of their platform capabilities.

Familiarity with DevOps tool sets required to deliver a project on cloud (hands

on experience in setting up and use will be preferred).

Ability to expertly construct or critically review project deliverables such as

comprehensive staffing plans, detailed solution proposals, intricate milestone

plans, or high-level architecture summaries.

Exposure to partner enablement initiatives, partner lifecycle management, or

channel operations is a significant advantage.

Proven content creation experience for governance assets, comprehensive

best practices documentation, or Standard Operating Procedures (SOPs).

Examples Of Day-to-Day Activities

Strategic Alignment: Consistently communicate and align with partner

delivery leads on critical implementation objectives, key milestones, and

emerging concerns.

Performance Monitoring: Track and report meticulously on risk mitigation

plans, precise delivery statuses, and comprehensive project health

dashboards.

Proactive Issue Resolution: Proactively identify and flag potential delivery

challenges, then expertly coordinate cross-functional resolution efforts.

Best Practice Adoption: Guide partners in the seamless adoption of

standardised project governance practices and proven templates.

Knowledge Management: Develop and meticulously maintain internal-

facing documentation of project learnings, essential delivery quality

benchmarks, and crucial partner maturity indicators.

Why This Role Matters

The success of Salesforce partners is intrinsically linked to outstanding customer

experience and superior business outcomes. By guiding our partners toward robust

delivery practices and fostering their governance maturity, the Partner Project

Manager plays a vital and indispensable role in driving scalable success

across our entire ecosystem, ensuring that every customer achieves maximum