ServiceNow Developer-ITSM

About the job

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business outcomes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation.

As part of the multibillion-dollar CKA Birla Group, Birlasoft, boasting a team of 12,500+ professionals, is committed to carrying forward the Groups illustrious 162-year legacy. At our core, we prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, ensuring our commitment to building not just businesses but inclusive and sustainable communities.

Join us in shaping a future where technology aligns seamlessly with purpose.

ServiceNow Developer-ITSM Certified

Experience: 3-7yrs

Location: Bangalore & Hyderabad

Mandatory Skills - ServiceNow Developer with ITSM must, ITAM/ITOM Module, SPM, PPM, Shell Scripting

Nice to have skills - ITSM , ITIL ,HAM, SAM, Discovery, Service Mapping

Non negotiable : Communication should be very good not average. Resume should be checked for spelling mistakes, fonts etc., ITSM Certifications is mandatory.

ServiceNow Developer with the following skills –

1. Perform configuration/ customization of Service Now system including creation of workflows, portals and reports

2. Build Service Request Fulfillment workflow from business requirements including requests, request items and tasks using workflows, UI actions, client scripts and business rules etc

3. Automate different tasks using service Now functionality

4. Develop Integrations and process automations via Orchestration, Web services, SOAP calls etc

5. Manage clients, complex projects and participate in business requirement gathering

6. Develop and configure applications using Service Now and build workflows and write automated scripts

7. Develop advanced customizations including Business Rules, UI pages, UI macros, UI Scripts, Script Includes, Client Scripts, Workflows, Custom tables etc.

8. Experience in designing, building and maintain Service Now Integrations with various Third-party tools

9. Able to perform system and integration testing using sample and live data

10. Perform upgrades and customizations of Service Now Platform applications while adhering to Release management and Software development best practices

11. Load, manipulate and maintain data between Service Now and other systems as needed