Senior Manager - IS_IT Service Delivery

Job Description

Job Title: Senior Manager - IS_IT Service Delivery

About The Function

Our Digital and Technology (D&T) team are innovators, delivering ground-breaking solutions that will help shape the future of our iconic brands. Technology touches every part of our business, from the sourcing of sustainable ingredients to marketing and development of our online platforms. We utilise data insights to build competitive advantage, supporting our people to deliver value faster.

Our D&T team includes some of the most talented digital professionals in the industry. Every day, we come together to push boundaries and innovate, shaping the digital solutions of tomorrow. Whatever your passion, we’ll help you become the best you can be, creating career-defining work and delivering breakthrough thinking.

Role Responsibilities

About the team:

Job Summary

The Senior Manager - IT will be responsible for the strategic planning, implementation, and management of SAP and Newgen applications within the organization. This role ensures the smooth operation, optimization, and alignment of IT systems with business goals, while driving digital transformation initiatives and enhancing operational efficiency.

Key Responsibilities

SAP System Management:

Oversee the end-to-end management of SAP modules (e.g., MM, SD, LE & FI) and ensure system stability and performance. Collaborate with business units to identify, design, and implement SAP solutions to meet operational and strategic requirements. Manage SAP upgrades, enhancements, and customization projects. Monitor and resolve SAP system issues, ensuring minimal disruption to business operations. Ensure compliance with SAP best practices, IT policies, and regulatory requirements.

Team And Vendor Management

Lead and mentor a team of IT professionals, providing guidance and support to ensure project success.

Project Management

Drive IT projects related to SAP application, from planning to execution and go-live. Develop project charters, timelines, and budgets, ensuring adherence to scope and quality standards. Manage cross-functional teams and stakeholders to deliver projects successfully.

Stakeholder Engagement And Collaboration

Work closely with business leaders to understand their requirements and provide IT solutions. Conduct regular meetings with stakeholders to review system performance and gather feedback. Communicate IT strategies, roadmaps, and progress updates to senior management.

Compliance And Security

Ensure data integrity and security across all IT systems. Maintain compliance as per the organizational policies. Conduct periodic system audits and risk assessments.

Operating Network

CIO

Application Delivery Leads

IT Security & Controls, Supply, Finance and other Support Functions

Diageo GDBS IT Shared Services/ Outsourced Teams

IT Vendors, Service Providers, Suppliers

OEMs

Qualifications And Skills

Educational Background:

• Bachelor’s or master’s degree in computer science, Information Technology, or related field.
• SAP Certification (preferred).
  
  

Experience

• Minimum of 10–15 years of experience in IT, with at least 5 years in a leadership role.
• Proven experience managing SAP and enterprise applications like Newgen or similar.
  
  

Technical Skills

• In-depth knowledge of SAP architecture, modules, and best practices.
• Familiarity with system integration, API management, and middleware solutions.
• Strong understanding of IT infrastructure, databases, and cloud environments.
  
  

Soft Skills

• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities and drive results in a fast-paced environment.
• Proven ability to work collaboratively with cross-functional teams.
  
  

Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.

Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type

Regular

Primary Location:

Bangalore HO

Additional Locations :

Job Posting Start Date

2025-07-31

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