Sales Account Manager

Company Overview

digiCloud Solutions Pvt Ltd is a prominent software consulting and services company, distinguished as a Salesforce partner. The company excels in providing consulting, implementation, integration, and managed services to clients globally. Headquartered in Pune, India, digiCloud Solutions serves various regions including the USA, EMEA, and APAC. As part of the IT Services and IT Consulting industry, the company has 51-200 employees, reflecting its dynamic and growing presence in the sector.

Job Overview

This mid-level Sales Account Manager position at digiCloud Solutions involves managing and growing client accounts while working from the vibrant cities of Bangalore or Mumbai. This role is hybrid, offering a mix of remote and on-site work. The ideal candidate will leverage their expertise in Salesforce and sales management to drive business growth and client satisfaction. A background in IT sales and a proactive approach to business development are vital for success in this position.

Key Roles & Responsibilities

• Own the full sales cycle from lead qualification to closure across assigned accounts
• Manage and grow a book of accounts, nurturing client relationships for repeat business
• Develop strategic account plans to map Salesforce solutions to client business objectives
• Collaborate with pre-sales consultants, delivery teams, and Salesforce AEs to craft winning proposals
• Maintain a strong understanding of Salesforce Cloud offerings (Sales, Service, Marketing, Commerce, etc.)
• Conduct discovery meetings, solution positioning, and executive-level presentations
• Work closely with Salesforce industry and segment teams to align go-to-market efforts
• Meet and exceed quarterly and annual revenue targets and sales activity targets
• Keep accurate records in Salesforce CRM: forecast, pipeline, opportunities, meetings
• Represent the company at Salesforce events, webinars, and industry forums

Key Performance Indicators (KPIs)

• Quarterly revenue target
• Number of new clients acquired / quarter
• Pipeline coverage ratio
• Proposal to closure win rate
• Client retention / renewal rate
• Strategic account engagement score
• Average deal size
• NPS Score
• CRM hygiene & reporting compliance

Desired Skill Set

• Proven success in B2B enterprise software sales, preferably in Salesforce or cloud SaaS ecosystem
• Deep understanding of solution selling or consultative selling methodologies (SPIN, Challenger, MEDDIC)
• Strong business acumen and the ability to understand and translate client challenges into Salesforce solutions
• Effective communication and C-level negotiation skills
• Ability to collaborate cross-functionally with technical, delivery, and marketing teams
• Prior experience with Salesforce CRM, proposal tools, and B2B sales tech stack
• Industry-specific experience in sectors like BFSI, Manufacturing, Retail, Public Sector is a strong plus
• Bachelor’s degree required, MBA or post-graduation in Sales/Marketing preferred