Program Manager

The purpose of this role is to ensure the internal customer (in this case a region) gets the best level of service for their applications in a cost effective manner.

Job Description:

About The Role

As Program Manager, you will be the operational anchor for a fast-growing digital transformation practice. You’ll work closely with senior leaders to ensure smooth scaling, robust delivery, and a culture of continuous improvement across our teams. This role is ideal for someone with deep experience in program and release management, who thrives on optimizing processes and enabling teams to do their best work.

Key Responsibilities

• Team Capability Mapping: Get to know teams, conduct structured assessments of leaders and key contributors, and provide leadership with clear insights on team strengths and development areas.
• Scaling & Enablement Programs: Design and run onboarding and enablement initiatives to support rapid team growth ensuring new joiners are productive and engaged.
• Operational Excellence: Identify and implement practical process improvements that reduce bottlenecks, improve delivery speed, and enhance quality—drawing on best practices from fintech and global delivery.
• Stakeholder & Leadership Support: Coordinate quarterly all-hands, organize skip-level meetings with fresh agendas, and facilitate collaboration with other operations and L&D teams.
• Metrics & Delivery Health: Support delivery managers on staff augmentation projects, track key metrics, and provide actionable reporting to leadership.
• Ongoing Initiatives: Proactively manage information flow, drive follow-ups, and help reduce day-to-day tactical issues for senior leaders.
  
  
  

• 15+ years’ experience in program management, release/change management, or delivery operations
• Proven ability to manage large, distributed teams and complex programs across multiple geographies.
• Strong communication, stakeholder management, and mentoring skills.
• A continuous improvement mindset and the ability to implement pragmatic, low-overhead solutions.
• Comfort with ambiguity and willingness to adapt to a global rapidly changing consulting environment