Program Manager

The Program Manager is responsible for planning, executing, and finalize a development program according to strict deadlines and within budget. This role works collaboratively with project teams to determine critical milestones and deliverables on programs and communicates all aspects of the program effectively.

• Work closely with project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing of initiatives.
• Liaison with project managers to build relationships vital to the success of the project.
• Direct, develop, and manage Program/Project Development from beginning to end with full-scale project plans and associated communication documents.
• Develop and manage budgets for projects and be accountable for delivering against established business goals/objectives.
• Plan, manage, track, and schedule project timelines and milestones using appropriate tools.
• Conduct project assessments and generate a recommendations report containing an estimation of resources needed to achieve project goals and negotiations needed with other department managers personnel assets needed.
• Provide progress reports, proposals, requirements documentation, and presentations.
• Contribute to the process for improvement activities and assist in driving and supporting to fruition.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelors Degree in Business Administration, or related discipline.
• Or, any combination of education and experience that would provide the required qualifications for the position.

Experience Required:

• 10+ years experience in Project or Program Management Software, IT or similar experience.
• 6+ years of experience in a management role, preferably in program management.
• 6+ years experience in continuous improvement, process management, or customer service.

Knowledge, Skills & Abilities:

• Knowledge of: Exceptional knowledge and handling of project and program management methodology and techniques. Knowledge of enhancement of existing products; methodology application tactics in diverse scenarios; industry expertise in a specific area of program to be managed; network and PC operating systems; Strong knowledge of budgeting and resource allocation procedures.
• Skill in: Strong leadership and management skills; project management, executive-level communication, problem solving and analytical skills.
• Ability to: Lead various large and complex projects through its life cycle to completion; produce cost estimates and deployment plans; work in a fast-paced environment; stay organized, prioritize workload, multitask, and meet deadlines. Establish and maintaining effective working relationships.